Azure Support: Premier

The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.

Premier details

Range of support All Microsoft products
Unlimited 24x7 billing & subscription support 1 Available
Unlimited 24x7 technical support 1 Available
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management Available
Advisory services Assistance based on best practices to resolve how-to scenarios regarding, for example:
  • Migration
  • Deployment
  • Development
  • Optimization
  • Design and implementation
  • Performance tuning
Service account management
  • Monthly service review
  • Service delivery planning
  • Remediation planning
  • Reporting and trending advice
  • Operational guidance
  • Onboarding
Proactive services
  • Risk assessments
  • Operations assessments
  • Microsoft product support workshops timed with key release cycles
  • Guidance to help maximize current Microsoft platform and support business initiatives
  • Monitor severity “A” support requests
Cloud service dependency mapping (See FAQ) Available
Architecture/code review Available
Onsite support Available
Incident submission
  • Submitted by assigned Technical Account Manager (TAM)
  • Online
  • Dedicated phone line
Initial response time < 15 minutes 2
Maximum severity 3 “A” (Critical business impact)

1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

2 15-minute initial response time is specific to “Azure Rapid Response.” Initial response time for other Premier packages is <1 hour.

3 The maximum severity (business impact) for Premier is “A” regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans

PRODIRECT

The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.

Learn more

STANDARD

The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.

Learn more

DEVELOPER

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

Learn more