Service Level Agreements
Read the SLAs to learn about our uptime guarantees and downtime credit policies
The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. The SLA for individual Azure services are listed below.
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AI + Machine Learning
Create the next generation of applications using artificial intelligence capabilities for any developer and any scenario
- Azure Bot Service Intelligent, serverless bot service that scales on demand
- Microsoft Genomics Power genome sequencing & research insights
- Machine Learning Studio Easily build, deploy, and manage predictive analytics solutions
- Azure Machine Learning Bring AI to everyone with an end-to-end, scalable, trusted platform with experimentation and model management
- Cognitive Services Add smart API capabilities to enable contextual interactions
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Analytics
Gather, store, process, analyze, and visualize data of any variety, volume, or velocity
- Azure Synapse Analytics Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)
- Azure Databricks Fast, easy, and collaborative Apache Spark-based analytics platform
- HDInsight Provision cloud Hadoop, Spark, R Server, HBase, and Storm clusters
- Data Factory Hybrid data integration at enterprise scale, made easy
- Azure Stream Analytics Real-time data stream processing from millions of IoT devices
- Data Lake Analytics Distributed analytics service that makes big data easy
- Event Hubs Receive telemetry from millions of devices
- Power BI Embedded Embed fully interactive, stunning data visualizations in your applications
- Azure Analysis Services Enterprise-grade analytics engine as a service
- Data Catalog Get more value from your enterprise data assets
- Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage
- Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads
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Blockchain
Build and manage blockchain based applications with a suite of integrated tools
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Compute
Access cloud compute capacity and scale on demand—and only pay for the resources you use
- Virtual Machines Provision Windows and Linux virtual machines in seconds
- Virtual Machine Scale Sets Manage and scale up to thousands of Linux and Windows virtual machines
- Azure Kubernetes Service (AKS) Simplify the deployment, management, and operations of Kubernetes
- Azure Functions Process events with serverless code
- Service Fabric Develop microservices and orchestrate containers on Windows or Linux
- App Service Quickly create powerful cloud apps for web and mobile
- Batch Cloud-scale job scheduling and compute management
- Cloud Services Create highly-available, infinitely-scalable cloud applications and APIs
- Azure VMware Solution by CloudSimple Run your VMware workloads natively on Azure
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Containers
Develop and manage your containerized applications faster with integrated tools
- Azure Kubernetes Service (AKS) Simplify the deployment, management, and operations of Kubernetes
- Service Fabric Develop microservices and orchestrate containers on Windows or Linux
- Container Registry Store and manage container images across all types of Azure deployments
- Azure Red Hat OpenShift Fully managed OpenShift service, jointly operated with Red Hat
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Databases
Support rapid growth and innovate faster with secure, enterprise-grade, and fully managed database services
- Azure Cosmos DB Globally distributed, multi-model database for any scale
- Azure SQL Database Managed, intelligent SQL in the cloud
- Azure Database for MySQL Managed MySQL database service for app developers
- Azure Database for MariaDB Managed MariaDB database service for app developers
- Azure Database for PostgreSQL Managed PostgreSQL database service for app developers
- Azure Synapse Analytics Limitless analytics service with unmatched time to insight (formerly SQL Data Warehouse)
- SQL Server Stretch Database Dynamically stretch on-premises SQL Server databases to Azure
- Azure Cache for Redis Power applications with high-throughput, low-latency data access
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Developer Tools
Build, manage, and continuously deliver cloud applications—using any platform or language
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DevOps
Deliver innovation faster with simple, reliable tools for continuous delivery
- Azure DevOps Services for teams to share code, track work, and ship software
- Visual Studio App Center Continuously build, test, release, and monitor your mobile and desktop apps
- Azure Lab Services Set up labs for classrooms, trials, development and testing, and other scenarios
- Azure DevTest Labs Quickly create environments using reusable templates and artifacts
- Azure Monitor Full observability into your applications, infrastructure, and network
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Hybrid
Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads.
- Azure Sentinel Put cloud-native SIEM and intelligent security analytics to work to help protect your enterprise
- Security Center Unify security management and enable advanced threat protection across hybrid cloud workloads
- Azure ExpressRoute Dedicated private network fiber connections to Azure
- Azure Active Directory Synchronize on-premises directories and enable single sign-on
- Azure SQL Database Managed, intelligent SQL in the cloud
- Azure DevOps Services for teams to share code, track work, and ship software
- Azure Database for PostgreSQL Managed PostgreSQL database service for app developers
- Azure IoT Edge Extend cloud intelligence and analytics to edge devices
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Identity
Manage user identities and access to protect against advanced threats across devices, data, apps, and infrastructure
- Azure Active Directory Synchronize on-premises directories and enable single sign-on
- Azure Active Directory Domain Services Join Azure virtual machines to a domain without domain controllers
- Azure Active Directory B2C Consumer identity and access management in the cloud
- Azure Information Protection Better protect your sensitive information—anytime, anywhere
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Integration
Seamlessly integrate on-premises and cloud-based applications, data, and processes across your enterprise
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Internet of Things
Bring IoT to any device and any platform, without changing your infrastructure
- Azure IoT Hub Connect, monitor and manage billions of IoT assets
- Azure IoT Edge Extend cloud intelligence and analytics to edge devices
- Azure IoT Central Accelerate the creation of IoT solutions
- Azure Time Series Insights Explore and analyze time-series data from IoT devices
- Azure Maps Simple and secure location APIs provide geospatial context to data
- Azure Functions Process events with serverless code
- Event Grid Get reliable event delivery at massive scale
- Azure Machine Learning Bring AI to everyone with an end-to-end, scalable, trusted platform with experimentation and model management
- Machine Learning Studio Easily build, deploy, and manage predictive analytics solutions
- Azure Stream Analytics Real-time data stream processing from millions of IoT devices
- Logic Apps Automate the access and use of data across clouds without writing code
- Notification Hubs Send push notifications to any platform from any back end
- Azure Cosmos DB Globally distributed, multi-model database for any scale
- API Management Publish APIs to developers, partners, and employees securely and at scale
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Management and Governance
Simplify, automate, and optimize the management and compliance of your cloud resources
- Azure Advisor Your personalized Azure best practices recommendation engine
- Azure Backup Simplify data protection and protect against ransomware
- Azure Site Recovery Keep your business running with built-in disaster recovery service
- Automation Simplify cloud management with process automation
- Traffic Manager Route incoming traffic for high performance and availability
- Network Watcher Network performance monitoring and diagnostics solution
- Azure Managed Applications Simplify management of cloud offerings
- Azure Monitor Full observability into your applications, infrastructure, and network
- Azure Migrate Easily discover, assess, right-size, and migrate your on-premises VMs to Azure
- Scheduler Run your jobs on simple or complex recurring schedules
- Azure Policy Implement corporate governance and standards at scale for Azure resources
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Media
Deliver high-quality video content anywhere, any time, and on any device
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Migration
Simplify and accelerate your migration to the cloud with guidance, tools, and resources
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Mobile
Build and deploy cross-platform and native apps for any mobile device
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Networking
Connect cloud and on-premises infrastructure and services to provide your customers and users the best possible experience
- Application Gateway Build secure, scalable, and highly available web front ends in Azure
- VPN Gateway Establish secure, cross-premises connectivity
- Azure DNS Host your DNS domain in Azure
- Content Delivery Network Ensure secure, reliable content delivery with broad global reach
- Traffic Manager Route incoming traffic for high performance and availability
- Azure ExpressRoute Dedicated private network fiber connections to Azure
- Network Watcher Network performance monitoring and diagnostics solution
- Load Balancer Deliver high availability and network performance to your applications
- Azure Firewall Native firewalling capabilities with built-in high availability, unrestricted cloud scalability, and zero maintenance
- Azure Front Door Scalable, security-enhanced delivery point for global, microservice-based web applications
- Virtual WAN Optimize and automate branch to branch connectivity through Azure
- Web Application Firewall A cloud-native web application firewall (WAF) service that provides powerful protection for web apps
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Storage
Get secure, massively scalable cloud storage for your data, apps, and workloads
- Storage Accounts Durable, highly available, and massively scalable cloud storage
- Managed Disks Persistent, secured disk storage for Azure virtual machines
- Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage
- Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads
- StorSimple Lower costs with an enterprise hybrid cloud storage solution
- Azure NetApp Files Enterprise-grade Azure file shares, powered by NetApp
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Security
Protect your enterprise from advanced threats across hybrid cloud workloads
- Azure Sentinel Put cloud-native SIEM and intelligent security analytics to work to help protect your enterprise
- Security Center Unify security management and enable advanced threat protection across hybrid cloud workloads
- Key Vault Safeguard and maintain control of keys and other secrets
- Application Gateway Build secure, scalable, and highly available web front ends in Azure
- Azure Information Protection Better protect your sensitive information—anytime, anywhere
- Azure Dedicated HSM Manage hardware security modules that you use in the cloud
- VPN Gateway Establish secure, cross-premises connectivity
- Azure Active Directory Synchronize on-premises directories and enable single sign-on
- Azure DDoS Protection Protect your applications from Distributed Denial of Service (DDoS) attacks
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Web
Build, deploy, and scale powerful web applications quickly and efficiently
- App Service Quickly create powerful cloud apps for web and mobile
- API Management Publish APIs to developers, partners, and employees securely and at scale
- Content Delivery Network Ensure secure, reliable content delivery with broad global reach
- Azure Cognitive Search AI-powered cloud search service for mobile and web app development
- Azure SignalR Service Add real-time web functionalities easily
- Notification Hubs Send push notifications to any platform from any back end
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Windows Virtual Desktop
The best virtual desktop experience, delivered on Azure
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