Service Level Agreements
Read the SLAs to learn about our uptime guarantees and downtime credit policies
The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. The SLA for individual Azure services are listed below.
AI + Machine Learning
Create the next generation of applications using artificial intelligence capabilities for any developer and any scenario
- Machine Learning StudioEasily build, deploy, and manage predictive analytics solutions
- Azure Bot ServiceIntelligent, serverless bot service that scales on demand
- Cognitive ServicesAdd smart API capabilities to enable contextual interactions
- Microsoft GenomicsPower genome sequencing & research insights
Analytics
Gather, store, process, analyze, and visualize data of any variety, volume, or velocity
- SQL Data WarehouseElastic data warehouse as a service with enterprise-class features
- Azure DatabricksFast, easy, and collaborative Apache Spark-based analytics platform
- HDInsightProvision cloud Hadoop, Spark, R Server, HBase, and Storm clusters
- Data FactoryHybrid data integration at enterprise scale, made easy
- Stream AnalyticsReal-time data stream processing from millions of IoT devices
- Data Lake AnalyticsDistributed analytics service that makes big data easy
- Event HubsReceive telemetry from millions of devices
- Power BI EmbeddedEmbed fully interactive, stunning data visualizations in your applications
- Azure Analysis ServicesEnterprise grade analytics engine as a service
- Log AnalyticsCollect, search, and visualize machine data from on-premises and cloud
- Data CatalogGet more value from your enterprise data assets
- Data Lake StoreHyperscale repository for big data analytics workloads
Compute
Access cloud compute capacity and scale on demand—and only pay for the resources you use
- Virtual MachinesProvision Windows and Linux virtual machines in seconds
- Virtual Machine Scale SetsManage and scale up to thousands of Linux and Windows virtual machines
- App ServiceQuickly create powerful cloud apps for web and mobile
- FunctionsProcess events with serverless code
- Azure Container Service (AKS)Simplify the deployment, management, and operations of Kubernetes
- Service FabricDevelop microservices and orchestrate containers on Windows or Linux
- BatchCloud-scale job scheduling and compute management
- Cloud ServicesCreate highly-available, infinitely-scalable cloud applications and APIs
Containers
Develop and manage your containerized applications faster with integrated tools
- Azure Container Service (AKS)Simplify the deployment, management, and operations of Kubernetes
- Service FabricDevelop microservices and orchestrate containers on Windows or Linux
- Container RegistryStore and manage container images across all types of Azure deployments
- BatchCloud-scale job scheduling and compute management
Databases
Support rapid growth and innovate faster with secure, enterprise-grade, and fully managed database services
- Azure Cosmos DBGlobally distributed, multi-model database for any scale
- Azure SQL DatabaseManaged relational SQL Database as a service
- Azure Database for MySQLManaged MySQL database service for app developers
- Azure Database for PostgreSQLManaged PostgreSQL database service for app developers
- SQL Data WarehouseElastic data warehouse as a service with enterprise-class features
- SQL Server Stretch DatabaseDynamically stretch on-premises SQL Server databases to Azure
- Redis CachePower applications with high-throughput, low-latency data access
Developer Tools
Build, manage, and continuously deliver cloud applications—using any platform or language
DevOps
Deliver innovation faster with simple, reliable tools for continuous delivery
- Visual Studio Team ServicesServices for teams to share code, track work, and ship software
- Visual Studio App CenterShip apps faster by automating application lifecycles
- Application InsightsDetect, triage, and diagnose issues in your web apps and services
- Azure DevTest LabsQuickly create environments using reusable templates and artifacts
Identity
Manage user identities and access to protect against advanced threats across devices, data, apps, and infrastructure
- Azure Active DirectorySynchronize on-premises directories and enable single sign-on
- Multi-Factor AuthenticationAdd security for your data and apps without adding hassles for users
- Azure Active Directory Domain ServicesJoin Azure virtual machines to a domain without domain controllers
- Azure Active Directory B2CConsumer identity and access management in the cloud
- Azure Information ProtectionBetter protect your sensitive information—anytime, anywhere
Integration
Seamlessly integrate on-premises and cloud-based applications, data, and processes across your enterprise
- Logic AppsAutomate the access and use of data across clouds without writing code
- Service BusConnect across private and public cloud environments
- API ManagementPublish APIs to developers, partners, and employees securely and at scale
- StorSimpleLower costs with an enterprise hybrid cloud storage solution
- SQL Server Stretch DatabaseDynamically stretch on-premises SQL Server databases to Azure
- Data CatalogGet more value from your enterprise data assets
- Data FactoryHybrid data integration at enterprise scale, made easy
- Event GridGet reliable event delivery at massive scale
Internet of Things
Bring IoT to any device and any platform, without changing your infrastructure
- IoT HubConnect, monitor, and control billions of IoT assets
- FunctionsProcess events with serverless code
- Event GridGet reliable event delivery at massive scale
- Time Series InsightsInstantly explore and analyze time-series data
- Stream AnalyticsReal-time data stream processing from millions of IoT devices
- Azure Cosmos DBGlobally distributed, multi-model database for any scale
- Logic AppsAutomate the access and use of data across clouds without writing code
- Machine Learning StudioEasily build, deploy, and manage predictive analytics solutions
- Notification HubsSend push notifications to any platform from any back end
- API ManagementPublish APIs to developers, partners, and employees securely and at scale
Management Tools
Simplify, automate, and optimize the management of your Azure services
- Azure AdvisorYour personalized Azure best practices recommendation engine
- BackupSimple and reliable server backup to the cloud
- Azure MonitorHighly granular and real-time monitoring data for any Azure resource
- Log AnalyticsCollect, search, and visualize machine data from on-premises and cloud
- Site RecoveryOrchestrate protection and recovery of private clouds
- AutomationSimplify cloud management with process automation
- Traffic ManagerRoute incoming traffic for high performance and availability
- Security & ComplianceEnable threat detection and prevention through advanced cloud security
- Protection & RecoveryEnsure application availability and data protection
- Automation & ControlCentrally manage all automation and configuration assets
- Insight & AnalyticsEasily search, correlate, and analyze data from the cloud
- Network WatcherNetwork performance monitoring and diagnostics solution
- Azure Managed ApplicationsSimplify management of cloud offerings
- Application InsightsDetect, triage, and diagnose issues in your web apps and services
- Azure MigrateEasily discover, assess, right-size, and migrate your on-premises VMs to Azure
- SchedulerRun your jobs on simple or complex recurring schedules
Media
Deliver high-quality video content anywhere, any time, and on any device
Migration
Simplify and accelerate your migration to the cloud
Mobile
Build and deploy cross-platform and native apps for any mobile device
Networking
Connect cloud and on-premises infrastructure and services to provide your customers and users the best possible experience
- Application GatewayBuild secure, scalable, and highly available web front ends in Azure
- VPN GatewayEstablish secure, cross-premises connectivity
- Azure DNSHost your DNS domain in Azure
- Content Delivery NetworkEnsure secure, reliable content delivery with broad global reach
- Traffic ManagerRoute incoming traffic for high performance and availability
- ExpressRouteDedicated private network fiber connections to Azure
- Network WatcherNetwork performance monitoring and diagnostics solution
- Load BalancerDeliver high availability and network performance to your applications
Storage
Get secure, massively scalable cloud storage for your data, apps, and workloads
Security
Protect your enterprise from advanced threats across hybrid cloud workloads
- Security CenterUnify security management and enable advanced threat protection across hybrid cloud workloads
- Key VaultSafeguard and maintain control of keys and other secrets
- Application GatewayBuild secure, scalable, and highly available web front ends in Azure
- Azure Information ProtectionBetter protect your sensitive information—anytime, anywhere
- VPN GatewayEstablish secure, cross-premises connectivity
- Azure Active DirectorySynchronize on-premises directories and enable single sign-on
- Azure DDoS ProtectionProtect your applications from Distributed Denial of Service (DDoS) attacks
Web
Build, deploy, and scale powerful web applications quickly and efficiently
- App ServiceQuickly create powerful cloud apps for web and mobile
- API ManagementPublish APIs to developers, partners, and employees securely and at scale
- Content Delivery NetworkEnsure secure, reliable content delivery with broad global reach
- Azure SearchFully-managed search-as-a-service
- Notification HubsSend push notifications to any platform from any back end