SLA summary for Azure services

Last updated: September 2016

Azure Active Directory

We guarantee at least 99.9% availability of the Azure Active Directory Basic and Premium services. The services are considered available in the following scenarios:

  • Users are able to log in to the service, log in to the Access Panel, access applications on the Access Panel and reset passwords.
  • IT administrators are able to create, read, write and delete entries in the directory, or provision or de-provision users to applications in the directory.

No SLA is provided for the Free tier of Azure Active Directory.

Download Active Directory SLA

View full details

Azure Active Directory B2C

We guarantee at least 99.9% availability of the Azure Active Directory B2C service. The service is considered available for a directory in the following scenarios:

  • The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests.
  • Developers are able to create, read, write and delete entries in the directory.

No SLA is provided for the Free tier of Azure Active Directory B2C.

View full details

Azure Active Directory Domain Services

We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain authentication of user accounts belonging to the managed domain, LDAP bind to the root DSE or DNS lookup of records will complete successfully.

View full details

API Management

  • We guarantee that API Management Service instances running in the Standard tier will respond to requests to perform operations at least 99.9% of the time.
  • We guarantee that API Management Service instances running in the Premium tier deployed across two or more regions will respond to requests to perform operations at least 99.95% of the time.

No SLA is provided for the Developer tier of the API Management Service.

View full details

App Service

We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers.

View full details

Application Gateway

We guarantee that each Application Gateway Cloud Service, having two or more medium or larger instances, will be available at least 99.9% of the time.

View full details

Application Insights

We guarantee that the data latency of the Application Insights Service will not exceed two hours 99.9% of the time.

View full details

Automation

We guarantee that at least 99.9% of runbook jobs will start within 30 minutes of their planned start times.

We guarantee at least 99.9% availability of the Azure Automation DSC agent service.

No SLA is provided for the Free tier of Azure Automation.

View full details

Automation & Control

The availability of Automation & Control is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.

View full details

Backup

We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service.

View full details

BizTalk Services

We guarantee that, at least 99.9% of the time, customers will have connectivity between their BizTalk Service Environments in the Basic, Standard and Premium tiers and our Internet gateway. We do not offer an SLA for the BizTalk Services Developer tier.

View full details

Cache

We guarantee that, at least 99.9% of the time, customers will have connectivity between the Cache endpoints and our Internet gateway.

View full details

Cognitive Services

We guarantee that Cognitive Services running in the Standard tier will be available at least 99.9% of the time. No SLA is provided for the Free tier.

View full details

CDN

We guarantee that, at least 99.9% of the time, CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to use to monitor your content. You must select a set of agents from the measurement system’s list of standard agents that are generally available and represent at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of China).

View full details

Cloud Services and Virtual Machines

  • For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, at least one role instance will have Role Instance Connectivity at least 99.95% of the time.
  • For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee that you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.
  • For any Single Instance Virtual Machine using premium storage for all disks, we guarantee connectivity of at least 99.9% for your Virtual Machine.

View full details

Data Catalog

  • We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog Administrators to complete the operation of adding and/or removing users.
  • We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog users to execute API calls to the Data Catalog service for registering, searching for and deleting entries.

No SLA is provided for the Free edition of Azure Data Catalog

View full details

Data Lake Analytics

We guarantee that Data Lake Analytics will be available at least 99.9% of the time.

View full details

Data Lake Store

We guarantee that Data Lake Store will be available at least 99.9% of the time.

View full details

Azure DevTest Labs

Azure DevTest Labs is a free service; therefore, it does not have a financially backed SLA itself. The availability of your Lab is based on the SLA of the underlying virtual machines, storage and key vault resources used. Please see the Virtual Machine SLA, Storage SLA and Key Vault SLA for more details.

View full details

Azure DNS

We guarantee that valid DNS requests will receive a response from at least one Azure DNS name server at least 99.99% of the time.

View full details

DocumentDB

We guarantee that, at least 99.99% of the time, we will successfully process requests to perform operations against DocumentDB Resources.

View full details

Event Hubs

For Event Hubs Basic and Standard tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on the Event Hub.

View full details

ExpressRoute

We guarantee a minimum of 99.95% ExpressRoute dedicated circuit availability.

View full details

Functions

For Function Apps running on App Service Plans, we guarantee that the associated Functions compute will be available 99.95% of the time.

No SLA is provided for Functions Apps running under Consumption Plans.

View full details

HockeyApp

We guarantee at least 99.9% availability of the HockeyApp Service.

View full details

HDInsight

For HDInsight, we guarantee that any HDInsight Cluster that you deploy will have external connectivity at least 99.9% of the time over a monthly billing cycle.

View full details

Insight & Analytics

The availability of Insight & Analytics is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.

View full details

IoT Hub

  • For IoT Hub, we promise that at least 99.9% of the time, deployed IoT hubs will be able to send messages to and receive messages from registered devices, and the Service will be able to perform create, read, update and delete operations on IoT hubs.
  • No SLA is provided for the Free Tier of IoT Hub.

View full details

Key Vault

We guarantee that we will process Key Vault transactions within 5 seconds at least 99.9% of the time.

View full details

Log Analytics

We guarantee that at least 99.9% of the time, log data will be indexed within six hours of the data being queued for indexing by the Operations Management Suite Log Analytics Service.

No SLA is provided for the Free tier of Operations Management Suite Log Analytics.

View full details

Logic Apps

We guarantee that Logic Apps running in a customer subscription will be available 99.9% of the time.

View full details

Machine Learning

  • For the Request Response Service (RRS), we guarantee 99.95% availability of API transactions.
  • For the Batch Execution Service (BES) and management APIs, we guarantee 99.9% availability of API transactions.

No SLA is provided for the Free tier of Machine Learning.

View full details

Media Services

  • For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.
  • For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing media content when at least one Streaming Unit is purchased.
  • For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of the time.
  • For Content Protection, we guarantee that we will successfully fulfil key requests at least 99.9% of the time.
  • For Indexer, we will successfully service Indexer Task requests processed with an Encoding Reserved Unit 99.9% of the time.

View full details

Mobile Engagement

We guarantee at least 99.9% availability of REST API calls to the Azure Mobile Engagement Service. No SLA is provided for the Free tier.

View full details

Mobile Services

We guarantee 99.9% availability of REST API calls to all provisioned Azure Mobile Services running in Standard and Premium tiers in a customer subscription. No SLA is provided for the Free tier of Mobile Services.

View full details

Multi-Factor Authentication

We guarantee 99.9% availability of Azure Multi-Factor Authentication. The service is considered unavailable when it is unable to receive or process authentication requests for the Multi-Factor authentication provider deployed in a customer subscription.

View full details

Power BI Embedded

We guarantee at least 99.9% availability of Power BI Embedded for users to execute API calls and embed reports.

View full details

Protection & Recovery

The availability of Protection & Recovery is based on the SLA of the underlying Backup and Site Recovery account resources used. Please see the Backup SLA and Site Recovery SLA for more details.

View full details

RemoteApp

We guarantee that at least 99.9% of the time, users will be able to connect to their applications through the RemoteApp service. No SLA is provided for the Free tier of RemoteApp.

View full details

SAP HANA on Azure Large Instances

For SAP HANA instances on Azure that have been configured as part of a High-availability Pair, we guarantee that you will have connectivity to at least one instance at least 99.99% of the time.

View full details

Scheduler

We guarantee that, at least 99.9% of the time, all scheduled jobs will initiate within 30 minutes of their planned execution times.

View full details

Search

We guarantee at least 99.9% availability for index query requests when an Azure Search Service Instance is configured with two or more replicas, and index update requests when an Azure Search Service Instance is configured with three or more replicas. No SLA is provided for the Free tier.

View full details

Security Center

We guarantee 99.9% availability of a Protected Node’s Security Monitoring information for the Standard tier of Azure Security Center. No SLA is provided for the Free tier of Azure Security Center.

View full details

Security & Compliance

The availability of Security & Compliance is based on the SLA of the underlying Log Analytics workspace and Automation account resources used. Please see the Log Analytics SLA and Automation SLA for more details.

View full details

Service Bus

  • For Service Bus Relays, we guarantee that, at least 99.9% of the time, properly configured applications will be able to establish a connection to a deployed Relay.
  • For Service Bus Queues and Topics, we guarantee that, at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on a deployed Queue or Topic.
  • For Service Bus Basic and Standard Notification Hub tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send notifications or perform registration management operations with respect to a Notification Hub.
  • For Event Hubs Basic and Standard tiers, we guarantee that at least 99.9% of the time, properly configured applications will be able to send or receive messages or perform other operations on the Event Hub.

View full details

Service Fabric

Service Fabric is a free service, therefore it does not have a financially backed SLA itself. The availability of your Service Fabric cluster is based on the SLA of the underlying virtual machines and storage resources used. Please see the Virtual Machine SLA and Storage SLA for more details.

View full details

Site Recovery

  • For each Protected Instance configured for On-Premises-to-On-Premises Failover, we guarantee at least 99.9% availability of the Site Recovery service.
  • For each Protected Instance configured for On-Premises-to-Azure planned and unplanned Failover, we guarantee a four-hour Recovery Time Objective for unencrypted Protected Instances and a six-hour Recovery Time Objective for encrypted Protected Instance, depending on the size of the Protected Instance.

View full details

SQL Database

Basic, Standard and Premium Tiers

We guarantee that, at least 99.99% of the time, customers will have connectivity between their single or elastic Basic, Standard or Premium Microsoft Azure SQL Database and our Internet gateway.

Web and Business Tiers (retired)

We guarantee that, at least 99.9% of the time, customers will have connectivity between their Web or Business Microsoft Azure SQL Database and our Internet gateway.

View full details

SQL Data Warehouse

We guarantee that, at least 99.9% of the time, client operations executed on a SQL Data Warehouse database will succeed.

View full details

SQL Stretch Database

We guarantee at least 99.9% of the time that customers will have connectivity between their SQL Server Stretch Database and our Internet gateway.

View full details

Storage

  • We guarantee that, at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) accounts, provided that failed attempts to read data from the primary region are retried on the secondary region.
  • We guarantee that, at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS) and Geo Redundant Storage (GRS) accounts.
  • We guarantee that, at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS) and Geo Redundant Storage (GRS) accounts and Read Access-Geo Redundant Storage (RA-GRS) accounts.

View full details

StorSimple

We guarantee at least 99.9% availability of the backup, cloud tiering and restore functionality of the Azure StorSimple service.

View full details

Stream Analytics

  • We guarantee at least 99.9% availability of the Stream Analytics API.
  • We guarantee that 99.9% of the time, deployed Stream Analytics jobs will be either processing data or available to process data.

View full details

Traffic Manager

We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic Manager name server clusters at least 99.99% of the time.

View full details

Virtual Machine Scale Sets

Virtual Machine Scale Sets is a free service, therefore, it does not have a financially backed SLA itself. However, if the Virtual Machine Scale Sets includes Virtual Machines in at least 2 Fault Domains, the availability of the underlying Virtual Machines SLA applies. See the Virtual Machines SLA for more details.

View full details

Visual Studio Team Services

  • We guarantee at least 99.9% availability of Visual Studio Team Services for paid Visual Studio Team Services users, including users with paid User-Based Extensions to Visual Studio Team Services, to access the associated Visual Studio Team Services account.
  • We guarantee at least 99.9% availability to execute build operations using the paid Visual Studio Team Services Build Service.
  • We guarantee at least 99.9% availability to execute load-testing operations using the paid Visual Studio Team Services Load Testing Service.
  • We guarantee at least 99.9% availability to execute build and deployment operations using the paid Visual Studio Team Services Build & Deployment Service.
  • We guarantee at least 99.9% availability to execute code search operations using the paid Visual Studio Team Services Code Search Service.

View full details

VPN Gateway

We guarantee 99.9% availability for each Basic Gateway for VPN or Basic Gateway for ExpressRoute.

We guarantee 99.95% availability for each Standard Gateway for VPN or Standard Gateway for ExpressRoute.

We guarantee 99.95% availability for each High Performance Gateway for VPN or High Performance Gateway for ExpressRoute.

View full details

Microsoft will provide at least 90 days’ notice for adverse material changes to any of the SLAs listed above.

Availability for all Azure services is calculated over a monthly billing cycle. Click here to download SLAs for most Microsoft Azure Services. The SLA for Active Directory can be found here.