Detta Pilotprogramavtal för Microsoft Azure Basic-support (”detta Avtal”) ingås mellan dig, eller den enhet du representerar om kunden som deltar i detta Pilotprogram är en enhet, (”du”, ”din/ditt” eller ”kunden”) och Microsoft Corporation (”vi”, ”oss”, ”vår/vårt” eller ”Microsoft”).
Microsoft genomför Pilotprogrammet för Microsoft Azure Basic-support i undersökningssyfte (”Pilotprogrammet”). Pilotprogrammet ger deltagande kunder tillfälle att förhandsgranska vissa tjänster avseende teknisk support som erbjuds av Microsoft och en kanal för feedback till oss om hur du upplevde supporten. Du får tillgång till supporttjänsterna under förutsättning att du godkänner detta Pilotprogramavtal för Microsoft Azure Basic-support, som kompletterar ditt avtal som reglerar användningen av Microsoft Azure (”Azure”). Detta Avtal måste godkännas för att du ska kunna delta i Pilotprogrammet och för att Azure Basic-support ska aktiveras.
“Fixes” means Product fixes, modifications or enhancements, or their derivatives, that Microsoft either releases generally (such as service packs), or that Microsoft provides to customer when performing the Support Services to address a specific issue.
“Incident” means a single support issue and the reasonable efforts needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If a problem consists of subordinate problems, each subordinate problem shall be considered a separate incident.
“Pre-Existing Work” means any computer code or non-code based written materials developed or otherwise obtained by or for the parties or their Affiliates independent of this Agreement and customer’s volume licensing agreement.
"Sample Code" means software code provided by Microsoft for the purposes of illustration.
“Support Services” means all support, other services or advice, including any resulting deliverables provided to customer under this Agreement.
Each party will take reasonable steps to protect the other party’s Confidential Information and will use the other party’s Confidential Information only for purposes of the parties’ business relationship under this Agreement. Neither party will disclose that information to third parties, except to its employees, Affiliates, contractors, advisors and consultants (collectively, “Representatives”) and then only on a need-to-know basis under nondisclosure obligations at least as protective as this Agreement. Each party remains responsible for the use of the Confidential Information by its Representatives and, in the event of the discovery of any unauthorized use or disclosure, must promptly notify the other party.
A party may disclose the other party’s Confidential Information if required by law; but only after it notifies the other party (if legally permissible) to enable the other party to seek a protective order.
Neither party is required to restrict work assignments of Representatives who have had access to Confidential Information. Each party agrees that use of information in Representatives’ unaided memories in the development or deployment of the parties’ respective products or services does not create liability under this agreement or trade secret law, and each party agrees to limit what it discloses to the other accordingly.
Either Party may provide suggestions, comments or other feedback to the other with respect to the other’s Confidential Information. Feedback is voluntary and the party receiving feedback is not required to hold it in confidence. The party receiving feedback will not disclose the specific source of feedback without the providing party’s consent. Feedback may be used for any purpose without obligation of any kind. We may use any technical information we derive from providing the Support Services for problem resolution, troubleshooting, product functionality enhancements and fixes, or for our knowledge base. We agree not to identify you or disclose any of your Confidential Information in any item in the knowledge base.
These obligations apply for Customer Data until it is deleted from the Online Services, and for all other Confidential Information, for a period of five years after the Confidential Information is received.