What are some industries the Virtual Assistant is for?

Any industry, business, or organization can benefit from the enhanced customer experience of a branded virtual assistant. Demand is notably large in the automotive, enterprise, and hospitality sectors.

Azure Bot Service

Related questions and answers

  • Yes, aspects of each Virtual Assistant skill (Language Model, Dialogs, Integration Code, and Language Generation) can be customized by customers and/or partners. The full source code is provided on GitHub.

  • The Bot Framework SDK provides an open architecture. You can build, connect, deploy, and manage intelligent bots to naturally interact with your users on a website, app, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and elsewhere.

  • The maximum size of your knowledge base depends on the Azure Search SKU, which you select when creating your QnA Maker service.

  • The Virtual Assistant solution accelerator helps businesses create a branded virtual assistant, personalized to their customers, available across multiple devices and apps. Visit the Virtual Assistant GitHub page for more information.

  • QnA Maker extracts and maintains question-and-answer pairs. Language Understanding (LUIS) identifies intents and extracts entities. With Bot Framework SDK V4, additional tools help you route utterances between them, so you can easily combine both in a bot.

  • Azure Bot Service complies with ISO/IEC 27001:2013, ISO/IEC 27018:2014, Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act Business Associate Agreement (HIPAA BAA), Health Information Trust Alliance Common Security Framework (HITRUST), and SOC 1, SOC 2, and SOC 3.