quinta-feira, 18 de outubro de 2018
Today’s consumers are using more devices and channels to interact with retailers than ever before. Seamless service across all channels is the expectation, not the exception.
terça-feira, 11 de setembro de 2018
Retailers today are responsible for a significant amount of data. As a customer, I expect that the data I provide to a retailer is handled properly following the Payment Card Industry Data Security Standard (PCI DSS), General Data Protection Regulation (GDPR) and other compliance guidelines.
quinta-feira, 6 de setembro de 2018
This blog was co-authored by Marty Donovan.Retail and consumer goods companies are seeing the applicability of machine learning (ML) to drive improvements in customer service and operational…
terça-feira, 4 de setembro de 2018
I often follow several publications related to trends and emerging innovations in retail and consumer goods. Artificial Intelligence (AI) continues to be touted as a key ingredient in transforming this industry.
segunda-feira, 27 de agosto de 2018
Being a working parent of two young children, I try to limit how much time I spend on household errands. I am one of those shoppers who has become conditioned to shopping based on convenience and ease.
segunda-feira, 30 de julho de 2018
For brick and mortar retailers, the world has been overturned. Online retailers have been demolishing their market share and icons of commerce are struggling. But what helped online retailers can help the offline. The cloud can also be used by brick and mortar retailers. In fact, the brick and mortar experience, transformed with cloud technology, can be a real advantage in competition with online only.
quinta-feira, 28 de junho de 2018
The digital experience (DX) era is here, and AI is one of the primary technologies to fuel productivity and innovation in the retail and consumer goods industry. Brands that take a “wait and see”…