Jak szybko zostanie rozwiązany problem zgłoszony w żądaniu pomocy technicznej?

Firma Microsoft dokłada wszelkich starań, aby udzielać swoim klientom pomocy w jak najszybszym rozwiązywaniu ich problemów. Czasami wymaga to skoncentrowania się na redukowaniu wpływu na działalność firmy oraz eliminowaniu negatywnych skutków operacyjnych przed rozpoczęciem określania pełnego rozwiązania. Z tego względu podjęliśmy zobowiązanie dotyczące czasu wstępnej reakcji i będziemy współpracować z naszymi klientami aż do wyeliminowania zagrożenia wynikającego z problemu bez bezpośredniej umowy SLA regulującej kwestie związane z żądaniami pomocy technicznej. Czas zdiagnozowania i rozwiązania problemu zgłoszonego w żądaniu pomocy technicznej może być bardzo różny w zależności od rodzaju problemu. Będziemy we współpracy z Tobą starać się jak najszybciej rozwiązywać problemy.

Related questions and answers

  • Azure Dev Tools for Teaching (previously known as Microsoft Imagine Standard and Premium) is a subscription-based offering for accredited schools and departments providing access to tools commonly used in science, technology, engineering, and math (STEM) programs. It provides professional developer and designer tools, software, and services from Microsoft to your faculty and students. It includes our latest technologies and cloud services to inspire and excite students. And, it provides educators a diverse set of resources to ensure their classrooms challenge, engage, and motivate students in new ways. This program has the following goals:

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  • As an Azure Dev Tools for Teaching subscriber, your school or institution gets access to our Education Hub Store. Your students access their cloud services in the Education Hub Store, which is in the Azure portal. Students sign in to the Azure portal with their school (or Azure Dev Tools for Teaching) credentials, open the Education Hub Store, and access the available software downloads.

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  • After the 30-day grace period, you are no longer able to renew your Azure Dev Tools for Teaching subscription. Also, your faculty, staff, and students will lose access to the software in your Education Hub Store. You must re-enroll in the program to receive a new subscriber ID number. After the subscriber ID number is activated, your students regain access to the Education Hub Store.

  • When you first enroll in the program, your subscriber ID number is in the subscription welcome email that you receive. If you renewed your subscription, it’s in the renewal email that the subscription administrator received. It’s also in the Visual Studio Subscription Portal; after you sign in, look under My Subscription on the My Account page. If you need help locating your current subscriber ID, please contact us.