The hybrid cloud environment disrupts IT
with undefined roles, responsibilities, and activities. IT teams are challenged to adopt and realize rapid value from the cloud. Organizations must move to modern service management practices, including Agile and
DevOps, and accelerate digital transformation. Microsoft Modern Service
Management takes a value-based
approach to service management that helps organizations maximize
their Microsoft Cloud investment. See how Microsoft Modern Service Management can help you modernize your IT practices.
Microsoft Modern Service Management is not a new framework, a set of books, or intellectual property. It's an evolved perspective that can be stated as: "A lens, intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from earlier, traditional IT models, toward easier, more efficient, cost effective, and agile service structures."