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Enjoy this best practices environment with all most widely used features, based on our years of experience.
- Call management: allocate and process calls with ease, inform callers of progress, and effortlessly share processing information with other operators.
- Management dashboard: create a custom overview of your important reports and KPI.
- Asset management keep track of your company assets’ warranty, depreciation, location, status, and who is currently using them, and view the most important information at a glance in the graphical CMDB.
- Resource management: see which colleagues are on duty, view their workload, and allocate tasks.
- Workflow management: standardize common workflows using templates, stay on top of complex processes with clear overviews and minimize management time.
- Self-service portal: let your end users log and update their own calls, and track call progress.
- Custom forms: ensure your customers always supply the right information with custom forms.
- ADFS: enjoy the benefits of single sign-on with our Active Directory integration.
- Event Management: automate communication with predefined emails and actions.