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Today’s consumers are using more devices and channels to interact with retailers than ever before. Seamless service across all channels is the expectation, not the exception.
Today’s consumers are using more devices and channels to interact with retailers than ever before. Seamless service across all channels is the expectation, not the exception.
Retailers today are responsible for a significant amount of data. As a customer, I expect that the data I provide to a retailer is handled properly following the Payment Card Industry Data Security Standard (PCI DSS), General Data Protection Regulation (GDPR) and other compliance guidelines.
This blog was co-authored by Marty Donovan.
I often follow several publications related to trends and emerging innovations in retail and consumer goods. Artificial Intelligence (AI) continues to be touted as a key ingredient in transforming this industry.
Being a working parent of two young children, I try to limit how much time I spend on household errands. I am one of those shoppers who has become conditioned to shopping based on convenience and ease.
For brick and mortar retailers, the world has been overturned. Online retailers have been demolishing their market share and icons of commerce are struggling. But what helped online retailers can help the offline. The cloud can also be used by brick and mortar retailers.