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SLA for Azure SQL Database

Last updated: May 2016

Basic, Standard, and Premium Tiers

We guarantee at least 99.99% of the time customers will have connectivity between their single or elastic Basic, Standard, or Premium Microsoft Azure SQL Database and our Internet gateway.

Web and Business Tiers (retired)

We guarantee at least 99.9% of the time customers will have connectivity between their Web or Business Microsoft Azure SQL Database and our Internet gateway.

Version History

1.4 Last updated: July 2019

1.3 Last updated: July 2019
Release notes: Expanded SLA to include guarantees for RPO and RTO. Addition of guarantees for availability <95%.

1.2 Last updated: May 2019
Release notes: Expanded SLA to cover Business Critical, Premium, and Hyperscale tiers of SQL Database. Removed references to Web and Business Tiers, since they have been retired.

1.1 Last updated: May 2016
Release notes: Revised to reflect the general availability of Elastic Database on 5/1/2016

1.0 Last updated: May 2015