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SLA for Media Services

Last updated: September 2018

  • For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.
  • For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing media content when at least one Streaming Unit is purchased.
  • For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of the time.
  • For Content Protection, we guarantee that we will successfully fulfill key requests at least 99.9% of the time.
  • For Video Indexer, we guarantee 99.9% availability of REST API transactions.
  • For Media Indexer, we will successfully extract the speech content from Indexer Task requests processed with a Media Reserved Unit 99.9% of the time.

Version History

1.2 Last updated: September 2018
Release notes: Addition of Video Indexer service SLA

1.1 Last updated: July 2018
Release notes: Updated ‘Encoding Reserved Unit’ to ‘Media Reserved Unit’ and added clarity to the Indexer Task definition.

1.0 Last updated: May 2015