SLA for Media Services

Last updated: May 2015

  • For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.
  • For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing media content when at least one Streaming Unit is purchased.
  • For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of the time.
  • For Content Protection, we guarantee that we will successfully fulfill key requests at least 99.9% of the time.
  • For Indexer, we will successfully service Indexer Task requests processed with an Encoding Reserved Unit 99.9% of the time.