Modern customer support portal powered by an agile business process

This line-of-business application solution provides a mechanism for monitoring and responding to customer feedback. Easily connect multiple business systems to enable nimbler customer support.

Nowoczesny portal obsługi klienta bazujący na elastycznym procesie biznesowymTo rozwiązanie przedstawia proces biznesowy monitorowania opinii klientów i reagowania na nie. W tej architekturze pokazano, jak łatwo połączyć wiele systemów biznesowych w celu usprawnienia obsługi klientów.12345

Customer submits feedback posted to a web endpoint.

The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.

The customer feedback creates a new case in Dynamics CRM or other CRM.

The solution sends a text message to the customer, thanking them for the feedback.

If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

  1. 1 Customer submits feedback posted to a web endpoint.
  2. 2 The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.
  3. 3 The customer feedback creates a new case in Dynamics CRM or other CRM.
  1. 4 The solution sends a text message to the customer, thanking them for the feedback.
  2. 5 If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

Implementation guidance

The links to the right give you detailed technical guidance on navigating a particular area of the architecture.

Product information

The links to the right provide documentation on deploying and managing the Azure products listed in the solution architecture above.

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