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Modern customer support portal powered by an agile business process

This line-of-business application solution provides a mechanism for monitoring and responding to customer feedback. Easily connect multiple business systems to enable nimbler customer support.

Modern customer support portal powered by an agile business processThe solution demonstrates a business process for monitoring and responding to customer feedback. This architecture shows how to easily connect multiple business systems to enable a nimbler customer support.12345

Customer submits feedback posted to a web endpoint.

The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.

The customer feedback creates a new case in Dynamics CRM or other CRM.

The solution sends a text message to the customer, thanking them for the feedback.

If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

  1. 1 Customer submits feedback posted to a web endpoint.
  2. 2 The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.
  3. 3 The customer feedback creates a new case in Dynamics CRM or other CRM.
  1. 4 The solution sends a text message to the customer, thanking them for the feedback.
  2. 5 If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

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Product information

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