Skip Navigation

Information Chatbot

This Informational Bot can answer questions defined in a knowledge set or FAQ using Cognitive Services QnA Maker and answer more open-ended questions using Azure Search.

Bot de chat de informaciónEste bot de información puede responder preguntas definidas en una serie de conocimientos o en las preguntas frecuentes mediante QnA Maker de Cognitive Services y responder más preguntas ilimitadas con Azure Search.AzureActive DirectoryAzureBot ServiceLanguageUnderstandingCustomer mobileConsume, PC, MobileCloud15AzureApp ServiceAzureApp Insights2StructuredAzure Search7634QnA MakerApplication bot

Employee starts the Application Bot

Azure Active Directory validates the employee’s identity

The employee can ask the bot what type of queries are supported

Cognitive Services returns a FAQ built with the QnA Maker

The employee defines a valid query

The Bot submits the query to Azure Search which returns information about the application data

Application insights gathers runtime telemetry to help development with Bot performance and usage

  1. 1 Employee starts the Application Bot
  2. 2 Azure Active Directory validates the employee’s identity
  3. 3 The employee can ask the bot what type of queries are supported
  4. 4 Cognitive Services returns a FAQ built with the QnA Maker
  1. 5 The employee defines a valid query
  2. 6 The Bot submits the query to Azure Search which returns information about the application data
  3. 7 Application insights gathers runtime telemetry to help development with Bot performance and usage

Related solution architectures

Bot de chat para operaciones comercialesDe forma conjunta, Azure Bot Service y el servicio Language Understanding permiten a los desarrolladores crear interfaces de conversación para distintos escenarios, como banca, viajes y entretenimiento. Por ejemplo, un recepcionista de hotel puede usar un bot para mejorar las interacciones tradicionales de correo electrónico y llamadas telefónicas mediante la validación de un cliente a través de Azure Active Directory y el uso de Cognitive Services para mejorar el procesamiento contextual de las solicitudes de los clientes mediante texto y voz. Se puede agregar el servicio de reconocimiento de voz para admitir los comandos de voz.1237456

Commerce chatbot

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel, and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional e-mail and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The Speech recognition service can be added to support voice commands.