When will my support plan be renewed?

If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, we’ll automatically renew it using the payment method on file.

If you purchased your support plan through a Microsoft representative or partner, they’ll notify you when it’s time to renew.

Related questions and answers

  • Get answers to your technical questions in Microsoft Q&A, a community support channel where you can learn, connect, and exchange ideas with community experts, Microsoft engineers, and other customers. In addition, the robust search tool within Microsoft Q&A ingests answers from a variety of sources, making it a valuable self-help resource to meet your learning needs.

    • Technical support benefits may be available even if you don’t have a support plan. If you are a member of certain programs like MPN, MSDN or BizSpark, you may be eligible for limited Azure Support benefits from those Programs. Please refer to your service terms and conditions to understand your support options and benefits.
    • Your Azure subscription includes access to subscription management support, e.g. billing, quota adjustment, account transfer, at no additional cost. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Microsoft Q&A to help you troubleshoot issues.
  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

  • Azure support plans are customer support plans. Benefits in these plans are not transferrable to your customers.

  • Currently, the NV virtual machine promo will be available for on-demand deployment until 31 October 2020. The promo virtual machines deployed before that will continue to run. These virtual machines will be available for new deployments after the promo end date, but the promo pricing will no longer be in place. The promo end dates for NC and H series promo are not yet determined.

  • A temporary disk is storage that’s attached directly to the deployed VM. Data on a temporary disk is lost once the VM is shut down. If you need persistent storage, there are a number of types and sizes of persistent data disks available that are charged separately. Please see storage pricing for information. For persistent VM storage, we recommend that you use Managed Disks to take advantage of better management features, scalability, availability, and security.

  • For 12 months after you upgrade your subscription, certain amounts of popular products such as compute, networking, storage, and databases are free. After 12 months, any of these products you may be using will continue to run, and you’ll be billed at the standard pay-as-you-go rates.