Transitioning Azure from Enterprise Agreement to Microsoft Customer Agreement FAQ

Microsoft has a new way of doing business, one that will simplify and enhance your Azure experience.

The new digital Microsoft Customer Agreement streamlines your Azure purchasing experience and reduces your administrative burden. Once you accept, you can transition your Azure services right away—without any service interruption—and start getting a monthly bill. Then take advantage of new invoice and cost management capabilities to help you understand and optimize your Azure costs, all in the same portal where you manage your Azure services. Regardless of how you choose to buy, whether through Microsoft, partners, or direct, you’ll get the same consistent experience.

Placing an order and accepting agreement

  • The Microsoft Customer Agreement is a perpetual contract that doesn’t expire for transactional purchases. The agreement is presented in your proposal as a hyperlink.
  • No. Once you have accepted the Microsoft Customer Agreement, you no longer need to renew the Enterprise Agreement enrollment that you transitioned.
  • You may see the agreements associated to your billing account under the Cost Management + Billing section of the Azure portal. Navigate to the Properties page under Settings and then click on the Agreements tab.
  • The Microsoft Azure Plan provides you access to Azure services at standard pay-as-you-go rates under your Microsoft Customer Agreement. Learn more here.
  • The Microsoft Azure Plan for DevTest provides Visual Studio subscribers discounted rates on development and testing workloads on Azure. This plan is on a pay-as-you-go basis with limited service level agreements. Learn more here.
  • If your proposal expires before you had a chance to place the order, contact your Microsoft representative.
  • The edit link allows you to update the billing information and primary contact. The country of the account cannot be changed through this flow and requires customer support.

Transitioning to new billing account

  • When your organization accepts the Microsoft Customer Agreement, a new billing account is created. This new billing account offers enhanced billing and cost management capabilities through a streamlined, unified management experience.
  • You need to transition the billing of your Azure subscriptions from your Enterprise Agreement enrollment to the new billing account.
  • Your new billing account only supports billing administrators from your organization’s tenant. If billing administrators on your Enterprise Agreement enrollment are part of the tenant, they’ll get access to the new billing account during the transition. If they aren't part of the tenant, you must invite them to the tenant to give them access to the new billing account.
  • Azure services in your subscription keep running without any interruption. We only transition the billing relationship for your Azure subscriptions. There won't be an impact to existing resources, resource groups, or management groups.
  • If you don’t transition to the new billing account before your Enterprise Agreement enrollment expires, then Azure services in that enrollment will keep running without any service interruption, but they’ll be charged at retail rates.
  • No. Once the billing of your Azure subscriptions is transitioned to the new billing account, you can't revert it back to your Enterprise Agreement enrollment.
  • To complete the setup, you need to transition the billing of Azure subscriptions from your Enterprise Agreement enrollment to the new billing account. This requires billing permission on the Azure subscriptions. Only enterprise administrators of the enrollment have this permission.
  • You may ask an existing enterprise administrator to make you an enterprise administrator.
  • Any Azure Reservations in your Enterprise Agreement enrollment will also be transitioned to your new billing account. During the transition, there won't be any changes to the reservation discounts that are being applied to your subscriptions.

Managing your new billing account

  • When you accept the Microsoft Customer Agreement, a billing account is created for you. You’ll use your billing account to track costs of your Azure services and manage billing.

    Each billing account has at least one billing profile that lets you manage your invoice and payment method. A billing profile is set up when you accept the agreement. A monthly invoice is generated for each billing profile and contains all respective charges from the previous month.

    Each billing profile contains one invoice section by default. You may create additional invoice sections to easily track and allocate costs based on your needs whether is it per project, department or development environment. You’ll see these sections on your invoice reflecting the usage of each subscription and purchases you’ve assigned to it.

    Learn more about how to get started with your new billing account.

  • A monthly invoice is generated at the beginning of the calendar month for each billing profile. The invoice is emailed to the billing profile owners, billing profile contributors and invoice managers.

    Each billing profile has its own payment method that is used to pay its invoice. If you have Azure credits available, they will be automatically applied, reducing the amount you owe. The payment instructions are provided on the invoice.

  • Invoices are generated around the 5th of every month and will be emailed to billing profile owners, billing profile contributors and invoice managers.
  • The payment instructions are provided on the invoice. If you have Azure credits available, they will be automatically applied, reducing the amount you owe.
  • Yes, you may create invoice sections to organize the costs on your invoice.

    Each billing profile contains one invoice section by default. You may create additional invoice sections to easily track and allocate costs based on your needs whether is it per project, department or development environment. You’ll see these sections on your invoice reflecting the usage of each subscription and purchases you’ve assigned to it.

    Learn more about invoice sections.

Troubleshooting and Errors

  • To complete the setup, you need EA administrator write access. You may see this message if you have read-only access. Be sure you are logged in with the email that has EA administrator access if you have multiple logins.
  • To complete the setup, you need to be a billing profile owner under the Microsoft Customer Agreement. You automatically become the owner of the billing profile using the identity you were signed into when accepting the Microsoft Customer Agreement.

    The email that you used to accept the Microsoft Customer Agreement may be associated with 2 different identities – work/school account (also known as AAD or organizational account) and Microsoft Account (also known as personal account). If you were able to successfully accept the agreement and place the order, you used your work/school account and need to be logged into the Azure portal using this identity.

    If you are seeing this error message, you may be logged in using the Microsoft Account identity associated with your email. You will need to sign out and sign in using the work/school account instead. When signing back in, please be sure to fill in your email address and not selected the pre-populated one.

    Learn more about the access required to complete the setup.