I've purchased support through my Enterprise Agreement (EA), but access to technical support is not enabled yet. How do I get technical support during this interim period?

If you have already placed an order for a support plan via EA and the order is pending, you can be temporarily enabled to receive technical support. To do so, please submit a “Subscription Management” support request via the Microsoft Azure Portal and indicate the plan that you ordered (Standard or Professional Direct) and provide a description of the issue. A support engineer will then contact you.

Related questions and answers

  • Get answers to your technical questions in Microsoft Q&A, a community support channel where you can learn, connect, and exchange ideas with community experts, Microsoft engineers, and other customers. In addition, the robust search tool within Microsoft Q&A ingests answers from a variety of sources, making it a valuable self-help resource to meet your learning needs.

    • Technical support benefits may be available even if you don’t have a support plan. If you are a member of certain programs like MPN, MSDN or BizSpark, you may be eligible for limited Azure Support benefits from those Programs. Please refer to your service terms and conditions to understand your support options and benefits.
    • Your Azure subscription includes access to subscription management support, e.g. billing, quota adjustment, account transfer, at no additional cost. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Microsoft Q&A to help you troubleshoot issues.
  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

  • Azure support plans are customer support plans. Benefits in these plans are not transferrable to your customers.

  • Currently, the NV virtual machine promo will be available for on-demand deployment until 31 October 2020. The promo virtual machines deployed before that will continue to run. These virtual machines will be available for new deployments after the promo end date, but the promo pricing will no longer be in place. The promo end dates for NC and H series promo are not yet determined.