I have a Microsoft plan (such as MSDN, BizSpark or TechNet) that includes as a benefit a number of technical support requests. Can I use those for Azure technical support?

Yes, if you are eligible to these benefits and have activated your support access on the Visual Studio subscription portal. Access to Azure technical support requires a paid support plan. However, some Microsoft programs could give you access to Azure technical support via Support Benefits even if you don’t have a paid support plan. If you have these benefits, then from Azure Portal Support Request Submission, select “Additional Options” under the “Support Plan” step and enter your Access ID and Contract ID information to proceed.

Related questions and answers

  • Azure Marketplace is designed for IT professionals and cloud developers interested in commercial and IT software in infrastructure, developer tools, virtual machine images, and APIs.

  • Publishers based in the following countries can currently sell in the Azure Marketplace: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo (DRC), Costa Rica, Cote D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Fiji Islands, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Nepal, Netherlands, The, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, and Zimbabwe.

  • Azure Marketplace publishers must offer software that is targeted to IT Pros or Cloud Developers and can be used to build an application on Azure. Publishers must provide a customer Service Level Agreement, privacy policy, as well as phone and online support. Various workloads have additional requirements. Please review the Azure Marketplace Participation Policies and Publisher Guide for further guidance.

  • Azure Marketplace is a launchpad for joint Go-To-Market activities with Microsoft and the doorway to a Co-sell Ready partnership opportunity. All new listings in Azure Marketplace are automatically offered a set of no cost Go-To-Market benefits to help drive awareness of your offer to our customer ecosystem. The GTM benefits deliver a variety of co-marketing and co-sell activities designed to leverage our brand, channels and ecosystem to help partners drive awareness for their solution and generate sales. No action is required by partner. As soon as an offer is published, our GTM team will reach out to the partner to begin delivery.

    For more information on our GTM benefits and ways to grow your business in marketplace please visit here.