How do I change or cancel my support plan?

If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, you can make changes in the Azure portal. To change your support plan, you must first cancel your existing plan and then purchase a new one. To cancel, select the support plan subscription you want to cancel, and then select Cancel subscription*.

If you have questions about changing or canceling your support plan, create a new support request. For Issue type*, select Subscription management*. Select the applicable support plan, and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.

If you purchased your support plan through a Microsoft representative or partner, contact them for assistance.

Related questions and answers

  • Managed Instance allows for scaling compute and storage independently. Customers pay for compute measured in vCores, storage and backup measured in gigabytes (GB).

    Managed Instance has two price options:

    • License included: Excludes Azure Hybrid Benefit for SQL Server . This option is for customers who choose not to apply their existing SQL Server licenses with Software Assurance to Managed Instance.
    • Base rate: Reduced price that includes Azure Hybrid Benefit for SQL Server. Customers can opt into this price by using their SQL Server licenses with Software Assurance.
  • Managed Instance is billed on a predictable, hourly rate based on the service tier, provisioned compute in vCores, provisioned storage and backup in GB per month. Backup storage up to 100 percent of your total database storage is included; beyond this, you’ll be billed in GB per month.

  • Enterprise Agreement (EA)customers can purchase Azure Standard and ProDirect technical support through their reseller or Microsoft sales representative. Developer support is not available through an EA. For customers interested in Unified or Premier Support, please work with a Microsoft sales representative.

  • Currently the virtual machines offered under the three promos will be available for on-demand deployment till October 31st, 2020. The promo virtual machines deployed before that will continue to run. However, these virtual machines will not be available for new deployments after the promo end date.

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscription, and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.