How can I move my Azure Marketplace purchases from my MOSP subscription to my direct Enterprise Agreement (EA) subscription?

Although most Microsoft subscriptions can be easily converted to your Enterprise Agreement, Azure Marketplace purchases within those subscriptions cannot.

To migrate Virtual Machines (VMs) purchased from the Azure Marketplace to your Enterprise Agreement subscription, you will need to delete them within your existing MOSP subscription and deploy them again within your EA subscription.

To migrate other services purchased from the Azure Marketplace to your EA subscription, you will need to cancel them within your existing MOSP subscription and re-purchase them within your EA subscription. After doing so, you can submit a credit request for a refund for the potential month of overlapping coverage between the Marketplace service subscriptions - create a support ticket here.

Related questions and answers

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscription, and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct, and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Azure does not support persistent MAC addresses, and so software with MAC based license models can't be used for both on-premises to Azure migration or disaster recovery.

  • The premium tier of Service Bus messaging is a flat daily rate per messaging unit purchased. Namespaces created as premium can have 1, 2, or 4 messaging units which will each accrue the given number of messaging unit daily rate charges. Premium namespaces can have the number of purchased messaging units changed at any time, but the daily rate is based on the maximum number of message units assigned to the namespace at any time.