How can an organization transfer ownership of the benefits and resources associated with an employee’s Microsoft Azure work account after the employee has left the organization?

When an employee leaves an organization and the associated account is removed from Azure Active Directory, the user’s work account is automatically disabled. If you’d like to transfer the assets under this disabled MSDN Azure subscription to another Visual Studio subscriber within your organization, then the organization administrator can contact Microsoft Azure Customer Support to transfer ownership of the disabled account. Note: Disabling a user's work account does not cancel their Visual Studio subscription. To remove the MSDN subscription of an employee who leaves the organization, see Volume Licensing Administration Help.

Related questions and answers

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscription, and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct, and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Azure SLA Credits are calculated on a per subscription basis as a percentage of the bill for that service in the billing month that the SLA was missed. The service credits are applied to the subsequent month’s bill. Generally, we provide 10% credit if we fall below the first threshold (99.95% or 99.9%, depending on the service) and 25% if we fall beneath the subsequent threshold (99%). Please refer to our SLA page for complete details.

  • The Azure Hybrid Benefit for SQL Server helps you maximize the value from your current licensing investments and accelerate your migration to the cloud. Azure Hybrid Benefit for SQL Server is an Azure-based benefit that enables you to use your SQL Server licenses with active Software Assurance to pay a reduced rate (“base rate”) on SQL Database. Azure Hybrid Benefit for SQL Server is available to all vCore-based options: SQL Database Managed Instance, Single Database and Elastic Pool. You may apply this benefit even if the SKU is active but note the base rate will be applied from the time you select it in the portal. No credit will be issued retroactively.

    You can activate the Azure Hybrid Benefit via the Azure Portal by attesting you have sufficient active licenses with Software Assurance. The Azure Hybrid Benefit works as follows:

    • If you have Standard Edition per core licenses with Software Assurance, you can get one vCore in the general purpose option for every one license core you own on-premises.
    • If you have Enterprise Edition per core licenses with Software Assurance, you can get one vCore in the business critical option (coming soon) for every one license core you own on-premises. Note: The Azure Hybrid Benefit for SQL Server for the Business Critical option is only available to Enterprise Edition customers.
    • If you have highly-virtualized Enterprise Edition per core licenses with Software Assurance you can get four vCores in the General Purpose option for every one license core you own on-premises. This is a unique virtualization benefit available only on Azure.