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Related questions and answers

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscription, and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct, and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Managed Instance allows for scaling compute and storage independently. Customers pay for compute measured in vCores, storage and backup measured in gigabytes (GB), and number of IOs consumed.

    Managed Instance has two price options:

    • License included: Excludes Azure Hybrid Benefit for SQL Server . This option is for customers who choose not to apply their existing SQL Server licenses with Software Assurance to Managed Instance.
    • Base rate: Reduced price that includes Azure Hybrid Benefit for SQL Server. Customers can opt into this price by using their SQL Server licenses with Software Assurance.
  • Azure does not support persistent MAC addresses, and so software with MAC based license models can't be used for both on-premises to Azure migration or disaster recovery.