Does this work with LivePerson?

Bots built with Azure Bot Service and Bot Framework SDK are able to pass the conversation to a human agent in LivePerson. Here is how: https://developers.liveperson.com/third-party-bots-microsoft-bot-framework.html#transfer--escalations.

Azure Bot Service

Related questions and answers

  • Yes, bots support speech through a Direct Line Speech channel.

  • Learn more about migrating bots in .NET and JavaScript to the latest version of the Bot Framework SDK: https://docs.microsoft.com/en-us/azure/bot-service/migration/migration-overview.

  • Azure Bot Service complies with ISO/IEC 27001:2013, ISO/IEC 27018:2014, Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act Business Associate Agreement (HIPAA BAA), Health Information Trust Alliance Common Security Framework (HITRUST), and SOC 1, SOC 2, and SOC 3.

  • The Bot Service team is always evaluating new channels and usage telemetry. You can provide suggestions for new Bot Service channels here and within GitHub repositories.

  • With Microsoft, you get powerful conversational AI and natural language understanding, open-source Bot Framework, enterprise-grade support, and complete ownership and control of your data.