Do Azure Support Plans cover Preview (beta) services or features?

Support for Preview services and features is provided only for “Public Preview” programs (see FAQ above). Other non-Public Preview and/or Beta services may be supported through our forums or other channels. Azure Support plans do not cover non-Public Previews services.

Generally, Azure paid support plans provide technical support for services and features in Public Preview. Some exceptions to the Public Preview support coverage applies, and services/features not covered on your support plan can be found here. Private or Limited previews are not included in the scope of the Azure Support plans and may or may not be supported through the Azure Forums.

Technical support for a Public Preview service or feature is limited to break-fix scenarios and is available only in English with 24x7 support available for severities A and B (according to your support plan).

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