Do Azure Support Plans cover Preview (beta) services or features?

Support for Preview services and features is provided only for “Public Preview” programs (see FAQ above). Other non-Public Preview and/or Beta services may be supported through our forums or other channels. Azure Support plans do not cover non-Public Previews services.

Generally, Azure paid support plans provide technical support for services and features in Public Preview. Some exceptions to the Public Preview support coverage applies, and services/features not covered on your support plan can be found here. Private or Limited previews are not included in the scope of the Azure Support plans and may or may not be supported through the Azure Forums.

Technical support for a Public Preview service or feature is limited to break-fix scenarios and is available only in English with 24x7 support available for severities A and B (according to your support plan).

Related questions and answers

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscription, and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct, and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimization Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Microsoft is constantly assessing ways to improve your customer experience and align with your needs and expectations. Our “customer-first” approach will continue to drive how we develop products and invest in the future.

  • No. After your trial subscription has expired, you'll need to upgrade your account to a Pay-As-You-Go Azure subscription and remove the spending limit to keep using Azure. You'll still get access to more than 25 services that are always free, plus 12 months of popular free services. With a Pay-As-You-Go subscription, you only pay for what you use—no minimum spending requirements or commitments, and you can cancel anytime.