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Azure Communication Services

Build multichannel communication experiences
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OVERVIEW

Reach more customers across devices and platforms

Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications.
  • Improve interactions with customers by streamlining voice, video, and chat communications through your custom-built app on the Microsoft Teams platform. Voice over Internet Protocol (VoIP) and chat usage is billed to your Azure resource only when using Azure APIs and SDKs; usage for Teams app users interacting with Azure Communication Services applications is free.*
  • Seamlessly connect with clients, patients, or customers. Virtual appointments combine video calling, chat, and SMS in a customizable, ready-to-deploy solution.
  • Deliver reliable enterprise-grade calling, chat, and messaging capabilities from a global, low-latency network that automatically scales to meet your demands.
  • Easily build SMS-based automation workflows connected to business-critical systems using Azure Event Grid and Azure Logic Apps.
FEATURES

Multichannel communication experiences with Azure Communication Services

Communication services

Communication services for video, voice, chat, and SMS across applications, websites, and mobile platforms.

Certified compliance

Certified compliant communication platform to meet your business needs, including HIPAA, GDPR, and SOC 2 standards.

Streamlined development

Streamlined development on a fully managed Azure platform with GitHub and Visual Studio tools.

Open-source SDKs

Open-source SDKs to create engaging experiences, and seamless communication interoperability with Microsoft Teams.
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Pricing

Flexible pricing that scales with your needs

Meet your organization's business needs and budget with competitive pay-as-you-go pricing.
Learn more
Security

Built-in security and compliance 

Microsoft has committed to investing $20 billion in cybersecurity over five years.
We employ more than 8,500 security and threat intelligence experts across 77 countries.
Azure has one of the largest compliance certification portfolios in the industry.
Learn more about security on Azure
APIs

Azure Communication Services APIs

Voice and video calling

High-quality audio and video

Take advantage of low-latency network capabilities for an uninterrupted calling experience. Build and control your communication experiences. Seamlessly shift between voice and video calls in a multichannel communication experience.
Chat

Chat capabilities that strengthen real-time connection

Launch a session quickly for real-time response. Personalize customer conversations with an agent chat interface. Easily manage growing customer service needs with a fast time to resolution.
SMS

Fastest-growing method of connecting with customers

Deliver important information to customers anytime, anywhere. Improve on-the-go interactions with rich media interoperability and seamless connections. Build messaging workflows with Logic Apps and Event Grid. Drive customer engagement at scale with easy, automated short code functionality.
Phone Numbers

End-to-end communication scenarios with telephony capabilities

Provision numbers that support inbound and outbound calling and text messaging. Eliminate unsolicited calls or texts by using clean numbers that are run through extensive verification. Connect your on-premises equipment and carrier of choice using direct routing.
Email

Production-ready email APIs

Get high-volume sending support for application-to-person use cases. Send mail from your own verified domains. Follow easy onboarding steps to quickly add email capabilities to your applications. Measure success and engagement with email analytics.
CUSTOMER STORIES

See how customers are using Azure Communication Services

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“Azure and Zammo.ai helped us move quickly so we could hit the ground running during COVID-19—and keep residents' data secure.”
Gail Roper, Chief Information Officer, Montgomery County (Maryland) Government
Back to CUSTOMER STORIES section
RESOURCES

Azure Communication Services resources

  1.
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Azure Communication Services documentation

Build powerful, cloud-based communication and customer engagement experiences by adding voice, video, chat, SMS, email, Teams interoperability, call automation, and telephony to your apps.
Learn more
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Voice and video calling sample

Learn how the Communication Services Calling Web SDK can be used to build a group calling experience.
Learn more
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Chat sample

Learn how the Communication Services Chat Web SDK can be used to build a group chat experience.
Learn more
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SMS message quickstart

Get started with Azure Communication Services by using the Communication module in Azure CLI to send SMS messages.
Learn more
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UI library overview

Azure Communication Services UI Library makes it easy for you to build visual communications experiences.
Learn more
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SDKs on GitHub

Integrate communication into your applications with cloud-based services, REST APIs, and client library SDKs.
Learn more
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Build custom app experiences

Learn how to join a Teams meeting using the Azure Communication Services Calling SDK for JavaScript.
Learn more
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Frequently asked questions

  • Voice and video calling (VoIP only) as well as chat services are available globally. Customer data storage and support are available in select Azure Geographies; learn more here: Region availability and data residency for Azure Communication Services | Microsoft Learn. SMS toll-free numbers are available in the United States, Canada, and Puerto Rico. Short codes are available in the United States only. Telephony services are available in the United States, Puerto Rico, the United Kingdom, Ireland, Denmark, Canada, Italy, and Sweden.
  • Developers enjoy free VoIP and chat usage for Microsoft Teams app users. Standard VoIP and chat pricing apply to participant usage on Azure Communication Services endpoints. VoIP and chat usage for Microsoft Teams endpoints are included with Microsoft 365 licenses.
    Learn more about pricing
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Next steps

Choose the Azure account that’s right for you

Pay as you go or try Azure free for up to 30 days.
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Browse the Microsoft Business Solutions Hub to find the products and solutions that can help your organization reach its goals.
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  1. [*]
    VoIP and chat usage for Microsoft Teams app users are included with Microsoft 365 licenses.