Dynamics 365 for Customer Insights pricing Preview
- No upfront cost
- No termination fees
- Pay only for what you use
Dynamics 365 for Customer Insights helps you grow your business by driving exceptional customer experience. Bring together disparate customer data sets to shed light on every aspect of the customer journey. Gather data and insights for unique, customer-centric campaigns. Empower your organization with accessible, intelligent Insight. Accelerate time to value with a fully finished application and embedded intelligence.
US government entities are eligible to purchase Azure Government services from a licensing solution provider with no upfront financial commitment or directly through a pay-as-you-go online subscription.
Important—The price in R$ is merely a reference; this is an international transaction and the final price is subject to exchange rates and the inclusion of IOF taxes. An eNF will not be issued.
Azure Germany is available to customers and partners doing business in the European Union (EU), the European Free Trade Association (EFTA), and in the United Kingdom (UK). It provides data residency in Germany with additional levels of control and data protection. You can also sign up for a free Azure Germany trial.
Dynamics 365 for Customer Insights is not available in the East Asia region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Southeast Asia region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Australia East region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Australia Southeast region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Brazil South region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Canada Central region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Canada East region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Central India region. Please select another region.
Dynamics 365 for Customer Insights is not available in the North Europe region. Please select another region.
Dynamics 365 for Customer Insights is not available in the West Europe region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Germany Central region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Germany Northeast region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Japan East region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Japan West region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Korea Central region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Korea South region. Please select another region.
Dynamics 365 for Customer Insights is not available in the South India region. Please select another region.
Dynamics 365 for Customer Insights is not available in the UK South region. Please select another region.
Dynamics 365 for Customer Insights is not available in the UK West region. Please select another region.
Dynamics 365 for Customer Insights is not available in the Central US region. Please select another region.
Dynamics 365 for Customer Insights is not available in the East US 2 region. Please select another region.
Dynamics 365 for Customer Insights is not available in the North Central US region. Please select another region.
Dynamics 365 for Customer Insights is not available in the West US 2 region. Please select another region.
Dynamics 365 for Customer Insights is not available in the West Central US region. Please select another region.
Dynamics 365 for Customer Insights is not available in the West India region. Please select another region.
Pricing details
Customer Insights pricing is based on the profiles and interactions modeled. All storage, compute and hosting for applications leveraging this data is provisioned and included in the pricing.
Customer Insights is currently in preview. The below pricing reflects a preview discount.
| Tier | Basic | Standard |
|---|---|---|
| Price (per unit) | $- | $- |
| Features | ||
| Profiles | 100,000 per unit | 100,000 per unit |
| Interactions | 1,000,000 per unit per month | 1,000,000 per unit per month |
| KPIs | 500 (fixed) | 500 (fixed) |
| KPI Value Retention | Max 180 days for daily KPIs Max 1 week for hourly KPIs | Max 180 days for daily KPIs Max 1 week for hourly KPIs |
| Segments | 100 active segments per unit | 100 active segments per unit |
| Predictive Match | 1 active policy (fixed) Up to maximum of 3 draft/inactive policies (fixed) | 5 active policies per unit Additional draft/inactive policies |
| Predictive Scoring | 1 active prediction (fixed) Up to maximum of 3 draft/inactive predictions (fixed) | 5 active predictions per unit |
Support & SLA
- No SLA during preview period
- Flexible support plans starting at $29/mo.
FAQ
-
A profile is a collection of key attributes of an entity, such as a customer, product, market, competitor, etc. These attributes can be obtained from multiple data sources to compose the profile.
-
An interaction is any engagement that your organization has with a profiled entity, such as a customer. For example, an offer made, a purchase transacted, any marketing collateral downloaded, or a customer support engagement.
-
An active segment is a dynamically-generated audience segment, which is being actively processed daily.
-
A predictive match policy consists of settings that enable a profile or an interaction to be matched with another policy, based on content and context.
-
A prediction model is a Machine-Learning based prediction of a business outcome. You can use these for predicting outcomes, such as lead qualification, opportunity conversion, account retention or churn, etc.
-
You may purchase up to 10 units of the Basic or Standard tier to increase the customer profiles or interactions. For more than 10 units, please contact us.
-
Yes. You can choose to increase the number of Basic or Standard units purchased at any time. If you sign-up for the service mid-month or increase the number of units mid-month, your monthly bill will be pro-rated based on the number of days remaining in the month. (For the Customer Insights service, a month is defined as 31 days).
-
Yes, you can reduce the number of units for Customer Insights at any point. The changes will be reflected effective the next day and be reflected on your bill at the end of the month.
-
The Customer Insights subscription can be cancelled from the Azure Management Portal.