{"id":38445,"date":"2025-02-11T12:00:00","date_gmt":"2025-02-11T20:00:00","guid":{"rendered":"https:\/\/azure.microsoft.com\/en-us\/blog\/?p=38445"},"modified":"2025-12-05T05:15:57","modified_gmt":"2025-12-05T13:15:57","slug":"ai-agents-at-work-the-new-frontier-in-business-automation","status":"publish","type":"post","link":"https:\/\/azure.microsoft.com\/en-us\/blog\/ai-agents-at-work-the-new-frontier-in-business-automation\/","title":{"rendered":"AI agents at work: The new frontier in business automation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Microsoft\u2019s AI agents are at the forefront of a significant transformation in modern business operations. These intelligent agents automate routine tasks, helping employees by freeing up valuable time to be more efficient, productive, and empowered to drive business\u2014and industries are discovering their value. Across sectors such as finance, healthcare, and manufacturing, AI agents handle tasks like data entry, customer service, and predictive maintenance. The upward trend in adoption is evident as <a href=\"https:\/\/news.microsoft.com\/source\/features\/ai\/6-ai-trends-youll-see-more-of-in-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">nearly 70% of Fortune 500 companies<\/a> already use Microsoft 365 Copilot to tackle plenty of repetitive and mundane tasks, such as sifting through email and taking notes during Teams meetings. In 2025, a new generation of&nbsp;<a href=\"https:\/\/news.microsoft.com\/source\/features\/ai\/ai-agents-what-they-are-and-how-theyll-change-the-way-we-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered agents<\/a>&nbsp;will do more\u2014even handling certain tasks on your behalf.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The opportunity presented here is massive. Agents are the new apps for an AI-powered world where&nbsp;personal agents, business-process agents, and cross-organizational agents work together to enhance productivity and collaboration. With their evolution, real innovation and results are coming to fruition, and <a href=\"https:\/\/blogs.microsoft.com\/blog\/2024\/11\/12\/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">businesses are seeing real benefits<\/a>.<\/p>\n\n\n\n<aside class=\"cta-block cta-block--align-left cta-block--has-image wp-block-msx-cta\" data-bi-an=\"CTA Block\">\n\t<div class=\"cta-block__content\">\n\t\t\t\t\t<div class=\"cta-block__image-container\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/azure.microsoft.com\/en-us\/blog\/wp-content\/uploads\/2024\/10\/img-768x432-1.webp\" class=\"cta-block__image\" alt=\"img-768x432 (1)\" srcset=\"https:\/\/azure.microsoft.com\/en-us\/blog\/wp-content\/uploads\/2024\/10\/img-768x432-1.webp 768w, https:\/\/azure.microsoft.com\/en-us\/blog\/wp-content\/uploads\/2024\/10\/img-768x432-1-300x169.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"cta-block__body\">\n\t\t\t<h2 class=\"cta-block__headline\">Azure AI Foundry<\/h2>\n\t\t\t<p class=\"cta-block__text\">Learn how to design, customize and manage AI applications.<\/p>\n\t\t\t\t\t\t\t<div class=\"cta-block__actions\">\n\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/ai.azure.com\/\"\n\t\t\t\t\t\tclass=\"btn cta-block__link btn-link\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\tDiscover here\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-are-ai-agents\">What are AI agents?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/news.microsoft.com\/source\/features\/ai\/ai-agents-what-they-are-and-how-theyll-change-the-way-we-work\/\">AI agents<\/a> are AI-powered applications designed to perform tasks autonomously or assist users in completing them. Unlike traditional applications, AI agents leverage the power of generative AI to understand context, learn from interactions, and make decisions. They can range from simple prompt-and-response systems to sophisticated, fully autonomous entities capable of executing complex workflows from start to finish. An agent can tackle certain tasks with you or for you, from acting as a virtual project manager to handling more complex assignments like reconciling financial statements or closing the books.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-ai-agents-work\">How do AI agents work?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Think of AI agents as the new apps for an AI-powered world. By combining multiple AI capabilities, including natural language processing, reasoning, planning, and automation, they\u2019re able to perform certain tasks efficiently and intelligently. At their core, these agents rely on large language models (LLMs) and other AI components to process user inputs, retrieve relevant information, and generate responses or actions. They can integrate with enterprise systems, APIs, and databases to access and analyze data, enabling them to provide contextual recommendations or automate workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond single-agent interactions, AI agents can also collaborate in multi-agent environments, where multiple specialized agents work together to complete complex tasks. For example, in a business workflow, one agent might extract insights from financial reports while another validates compliance requirements, and a third generates executive summaries. This multi-agent approach enhances efficiency by distributing workloads and enabling seamless communication between AI-driven entities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One example is <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/copilot\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Copilot<\/a>,&nbsp;a powerful solution that can be used as an out-of-the-box agent for your daily work. You can also build your own agents or enhance Microsoft 365 Copilot with <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Copilot Studio<\/a> using an intuitive natural language interface that doesn\u2019t require coding expertise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Developers can further extend with <a href=\"https:\/\/devblogs.microsoft.com\/microsoft365dev\/introducing-the-microsoft-365-agents-sdk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Agents SDK<\/a> to publish agents across multiple channels including Microsoft Teams, the web, and more. Additionally, developers can craft scenarios that leverage code-first experiences in <a href=\"https:\/\/ai.azure.com\/\">Azure AI Foundry<\/a>, a trusted, integrated platform to design, customize, and manage AI applications and agents. It offers a rich set of AI capabilities and tools through a simple portal, unified SDK, and APIs, facilitating secure data integration, model customization, and enterprise-grade governance to accelerate the path to production.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"simplifying-work-and-saving-time\">Simplifying work and saving time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One notable example of the use of AI agents is the area of customer support. Companies can deploy agents to handle routine inquiries, schedule meetings, and even monitor market trends. This not only improves response times but also ensures that human agents can focus on more complex customer issues, leading to better service quality and customer satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, <a href=\"https:\/\/www.microsoft.com\/en\/customers\/story\/1751257654493783966-cineplex-telecommunications-power-automate-en-canada?culture=en-us&amp;country=us\" target=\"_blank\" rel=\"noreferrer noopener\">Cineplex<\/a>, a leading media and entertainment company with over 10,000 employees, welcomes millions of guests annually through its circuit of over 170 movie theatres and location-based entertainment venues.&nbsp;To help improve their customer service, their developers created an advanced copilot agent that has helped reduce handling time for agents from up to 15 minutes per request, down to around just 30 seconds.&nbsp;<\/p>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>&#8220;Our Guest Services agents are thrilled with the simplicity and functionality of the Microsoft Copilot Studio. Our copilot has processed over 5,000 refund requests in just 5 months\u2014while reducing our handling time, back-office work and increasing both guest experience and our agent CSAT.&#8221;<\/strong>\u2014Monique Binder, Vice President of Guest Services at Cineplex.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"azure-ai-agent-service-empowers-developers-with-a-world-class-enterprise-grade-solution\">Azure AI Agent Service empowers developers with a world-class enterprise-grade solution<\/h2>\n\n\n\n<aside class=\"wp-block-msx-kicker-container\">\n\t<div class=\"wp-block-msx-kicker wp-block-msx-kicker--align-right\" data-bi-an=\"Kicker Right\">\n\t\t<p class=\"wp-block-msx-kicker__title\">Azure AI AGent Service<\/p>\n\t\t<a\n\t\t\tclass=\"wp-block-msx-kicker__cta btn btn-link\"\n\t\t\thref=\"https:\/\/techcommunity.microsoft.com\/blog\/azure-ai-services-blog\/introducing-azure-ai-agent-service\/4298357\"\n\t\t\ttarget=\"_blank\"\t\t>\n\t\t\t<span>Design, customize, and deploy AI agents<\/span> <span class=\"glyph-append glyph-append-xsmall wp-block-msx-kicker__glyph glyph-append-go\"><\/span>\n\t\t<\/a>\n\t<\/div>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">To fully realize the potential of autonomous AI agents, organizations need flexible, secure platforms for agent creation, deployment, and monitoring. <a href=\"https:\/\/techcommunity.microsoft.com\/blog\/azure-ai-services-blog\/unlocking-ai-powered-automation-with-azure-ai-agent-service\/4372041\" target=\"_blank\" rel=\"noreferrer noopener\">Azure AI Agent Service<\/a> is the ideal platform, purpose-built for designing, customizing, and deploying AI agents with full control over their data, integrations, and security. It empowers developers to build secure, stateful, autonomous AI agents in code-first environments, like GitHub and Visual Studio Code, that automate every business process with a set of feature-rich, managed capabilities. What originally took hundreds of lines of code to support&nbsp;<a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/openai\/how-to\/function-calling\" target=\"_blank\" rel=\"noreferrer noopener\">client side function calling<\/a>&nbsp;can now be done in just a few lines of code with Azure AI Agent Service. These agents can then seamlessly connect with the rest of the Microsoft ecosystem to automate workflows and enhance productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch how Azure AI Agent Service helps people work smarter:<\/p>\n\n\n\n<figure class=\"wp-block-msx-ump-embed wp-block-msx-ump-embed\" class=\"wp-block-msxcm-ump-embed\">\n\t<div class=\"wp-block-embed__wrapper\">\n\t\t<universal-media-player id=\"ump-69d791dfab8e2\"><\/universal-media-player>\n\t\t<script type=\"module\">\n\t\t\tconst currentTheme =\n\t\t\t\tlocalStorage.getItem('msxcmCurrentTheme') ||\n\t\t\t\t(window.matchMedia('(prefers-color-scheme: dark)').matches ? 'dark' : 'light');\n\n\t\t\t\/\/ Modify player theme based on localStorage value.\n\t\t\tlet options = {\"autoplay\":false,\"hideControls\":null,\"language\":\"en-us\",\"loop\":false,\"partnerName\":\"cloud-blogs\",\"poster\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/image\\\/microsoftcorp\\\/ph1OIqsxY_en-us?wid=1280\",\"title\":\"\",\"sources\":[{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/ph1OIqsxY_en-us-0x1080-6439k\",\"type\":\"video\\\/mp4\",\"quality\":\"HQ\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/ph1OIqsxY_en-us-0x720-3266k\",\"type\":\"video\\\/mp4\",\"quality\":\"HD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/ph1OIqsxY_en-us-0x540-2160k\",\"type\":\"video\\\/mp4\",\"quality\":\"SD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/ph1OIqsxY_en-us-0x360-958k\",\"type\":\"video\\\/mp4\",\"quality\":\"LO\"}]};\n\n\t\t\tif (currentTheme) {\n\t\t\t\toptions.playButtonTheme = currentTheme;\n\t\t\t}\n\n\t\t\tdocument.addEventListener('DOMContentLoaded', () => {\n\t\t\t\tump(\"ump-69d791dfab8e2\", options);\n\t\t\t});\n\t\t<\/script>\n\t<\/div>\n\t<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">One customer use case demonstrating the power of Azure AI Agent Service comes from Fujitsu, a global leader in information and communication technology\u202f(ICT) solutions. Faced with inefficiencies in sales proposal generation, <a href=\"https:\/\/www.microsoft.com\/en\/customers\/story\/21885-fujitsu-azure-ai-foundry\" target=\"_blank\" rel=\"noreferrer noopener\">Fujitsu leveraged Azure AI Agent Service<\/a> and Semantic Kernel to build an AI-powered automation solution to streamline proposal creation, enabling sales teams to focus on high-value customer engagement. The AI agent dynamically retrieves and synthesizes data from dispersed sources, ensuring accuracy and relevance while integrating seamlessly into Fujitsu\u2019s existing Microsoft ecosystem. This transformation led to a 67% increase in productivity, reducing manual workload and enhancing sales efficiency for over 35,000 employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fujitsu\u2019s success with Azure AI Agent Service not only improves internal operations but also lays the groundwork for broader AI-driven innovation, including future expansion into multi-agent orchestration and enterprise-wide automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch this video to see how Fujitsu is using AI agent-driven proposal generation to drive sales efficiency:<\/p>\n\n\n\n<figure class=\"wp-block-msx-ump-embed wp-block-msx-ump-embed\" class=\"wp-block-msxcm-ump-embed\">\n\t<div class=\"wp-block-embed__wrapper\">\n\t\t<universal-media-player id=\"ump-69d791dfab9ed\"><\/universal-media-player>\n\t\t<script type=\"module\">\n\t\t\tconst currentTheme =\n\t\t\t\tlocalStorage.getItem('msxcmCurrentTheme') ||\n\t\t\t\t(window.matchMedia('(prefers-color-scheme: dark)').matches ? 'dark' : 'light');\n\n\t\t\t\/\/ Modify player theme based on localStorage value.\n\t\t\tlet options = {\"autoplay\":false,\"hideControls\":null,\"language\":\"en-us\",\"loop\":false,\"partnerName\":\"cloud-blogs\",\"poster\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/image\\\/microsoftcorp\\\/EYeUqphflt4_en-us?wid=1280\",\"title\":\"\",\"sources\":[{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/EYeUqphflt4_en-us-0x1080-6439k\",\"type\":\"video\\\/mp4\",\"quality\":\"HQ\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/EYeUqphflt4_en-us-0x720-3266k\",\"type\":\"video\\\/mp4\",\"quality\":\"HD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/EYeUqphflt4_en-us-0x540-2160k\",\"type\":\"video\\\/mp4\",\"quality\":\"SD\"},{\"src\":\"https:\\\/\\\/cdn-dynmedia-1.microsoft.com\\\/is\\\/content\\\/microsoftcorp\\\/EYeUqphflt4_en-us-0x360-958k\",\"type\":\"video\\\/mp4\",\"quality\":\"LO\"}]};\n\n\t\t\tif (currentTheme) {\n\t\t\t\toptions.playButtonTheme = currentTheme;\n\t\t\t}\n\n\t\t\tdocument.addEventListener('DOMContentLoaded', () => {\n\t\t\t\tump(\"ump-69d791dfab9ed\", options);\n\t\t\t});\n\t\t<\/script>\n\t<\/div>\n\t<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As AI agents revolutionize various sectors and open up new possibilities, we\u2019re dedicated to offering practical solutions and groundbreaking innovations to help you excel in this dynamic environment. With advanced tools from Azure AI Agent Service and Azure AI Foundry addressing the real-world requirements of developers and business leaders alike,&nbsp;we\u2019re eager to see how organizations leverage the transformative potential of AI agents to drive their futures forward.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"our-commitment-to-trustworthy-ai\">Our commitment to trustworthy AI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Organizations across industries are leveraging Azure AI Foundry and Copilot capabilities to drive growth, increase productivity, and create value-added experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re committed to helping organizations use and build <a href=\"https:\/\/blogs.microsoft.com\/blog\/2024\/09\/24\/microsoft-trustworthy-ai-unlocking-human-potential-starts-with-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI that is trustworthy<\/a>, meaning it is secure, private, and safe. We bring best practices and learnings from decades of researching and building AI products at scale to provide industry-leading commitments and capabilities that span our three pillars of security, privacy, and safety. Trustworthy AI is only possible when you combine our commitments, such as our Secure Future Initiative and our Responsible AI principles, with our product capabilities to unlock AI transformation with confidence.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"get-started-with-azure-ai-agent-service\">Get started with Azure AI Agent Service<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Learn how to design, customize, and manage AI applications with\u00a0<a href=\"https:\/\/ai.azure.com\/\">Azure AI Foundry<\/a>.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/info.microsoft.com\/ww-landing-build-multi-agent-applications-with-azure-ai-foundry.html\" target=\"_blank\" rel=\"noreferrer noopener\">Join our webinar<\/a> on February 27th, 2025 to gain knowledge on best practices for implementing multi-agent systems with Azure AI Agent Service.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/agents\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">Explore the documentation<\/a> to learn more about Azure AI Agent Service.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ai.azure.com\/?tid=72f988bf-86f1-41af-91ab-2d7cd011db47\">Jumpstart your AI journey with Azure AI Foundry<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft\u2019s generative AI agents are at the forefront of a significant transformation in modern business operations.<\/p>\n","protected":false},"author":39,"featured_media":38454,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","_alt_title":"","footnotes":"","msx_community_cta_settings":[]},"categories":[1454],"tags":[2671],"audience":[3072],"content-type":[1481],"product":[1803,3164],"tech-community":[],"topic":[],"coauthors":[1719],"class_list":["post-38445","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-machine-learning","tag-ai","audience-ai-professionals","content-type-thought-leadership","product-azure-ai","product-microsoft-foundry","review-flag-5-1680286581-950","review-flag-ai-driven-ai-driven-2","review-flag-integ-1680286579-214","review-flag-lever-1680286579-649","review-flag-microsofts","review-flag-new-1680286579-546"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI agents at work: The new frontier in business automation | Microsoft Azure Blog<\/title>\n<meta name=\"description\" content=\"Microsoft\u2019s generative AI agents are at the forefront of a significant transformation in modern business operations. 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