Azure Support Premier
The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.
- Complete coverage for cloud, hybrid and on premises solutions across all Microsoft products
- Support available onsite in addition to online
- Technical Account Manager is assigned to account
Premier details
Range of support | All Microsoft products |
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Unlimited 24x7 billing and subscription support 1 | |
Unlimited 24x7 technical support 1 | |
Non-Microsoft technologies running on Azure (See FAQ) | Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. |
Escalation management | |
Advisory services | Assistance based on best practices to resolve how-to scenarios regarding, for example:
|
Service account management |
|
Proactive services |
|
Cloud service dependency mapping (See FAQ) | |
Architecture/code review | |
Onsite support | |
Incident submission |
|
Initial response time | < 15 minutes 2 |
Maximum severity 3 | “A” (Critical business impact) |
Included for all Azure customers and partners
- Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
- Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
- 1Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
- Twitter @AzureSupport
- Azure service dashboard

Learn about other plans
PRODIRECT
The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilisation of Microsoft Azure.
Learn MoreSTANDARD
The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.
Learn MoreDEVELOPER
The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.
Learn More