Azure Support Premier

The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.

  • Complete coverage for cloud, hybrid and on premises solutions across all Microsoft products
  • Support available onsite in addition to online
  • Technical Account Manager is assigned to account

Premier details

Range of support All Microsoft products
Unlimited 24x7 billing and subscription support 1 Available
Unlimited 24x7 technical support 1 Available
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management Available
Advisory services Assistance based on best practices to resolve how-to scenarios regarding, for example:
  • Migration
  • Deployment
  • Development
  • Optimisation
  • Design and implementation
  • Performance tuning
Service account management
  • Monthly service review
  • Service delivery planning
  • Remediation planning
  • Reporting and trending advice
  • Operational guidance
  • Onboarding
Proactive services
  • Risk assessments
  • Operations assessments
  • Microsoft product support workshops timed with key release cycles
  • Guidance to help maximise current Microsoft platform and support business initiatives
  • Monitor severity “A” support requests
Cloud service dependency mapping (See FAQ) Available
Architecture/code review Available
Onsite support Available
Incident submission
  • Submitted by assigned Technical Account Manager (TAM)
  • Online
  • Dedicated phone line
Initial response time < 15 minutes 2
Maximum severity 3 “A” (Critical business impact)

1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

2 15-minute initial response time is specific to “Azure Rapid Response.” Initial response time for other Premier packages is <1 hour.

3 The maximum severity (business impact) for Premier is “A” regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • 1Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilisation of Microsoft Azure.

Learn More


The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.

Learn More


The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

Learn More