Azure Support: Premier

The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.

Complete coverage for cloud, hybrid and on premises solutions across all Microsoft products
Support available onsite in addition to online
Technical Account Manager is assigned to account

Premier details

¹ 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

² 15-minute initial response time is specific to “Azure Rapid Response.” Initial response time for other Premier packages is <1 hour.

³ The maximum severity (business impact) for Premier is “A” regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.
Range of support	All Microsoft products
Unlimited 24x7 billing and subscription support ¹	Available
Unlimited 24x7 technical support ¹	Available
Non-Microsoft technologies running on Azure (See FAQ)	Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management	Available
Advisory services	Assistance based on best practices to resolve how-to scenarios regarding, for example: Migration Deployment Development Optimisation Design and implementation Performance tuning
Service account management	Monthly service review Service delivery planning Remediation planning Reporting and trending advice Operational guidance Onboarding
Proactive services	Risk assessments Operations assessments Microsoft product support workshops timed with key release cycles Guidance to help maximise current Microsoft platform and support business initiatives Monitor severity “A” support requests
Cloud service dependency mapping (See FAQ)	Available
Architecture/code review	Available
Onsite support	Available
Incident submission	Submitted by assigned Technical Account Manager (TAM) Online Dedicated phone line
Initial response time	< 15 minutes ²
Maximum severity ³	“A” (Critical business impact)

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Included for all Azure customers and partners

Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
Twitter @AzureSupport
Azure service dashboard

Learn about other plans

PRODIRECT

The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilisation of Microsoft Azure.

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STANDARD

The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.

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DEVELOPER

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

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