What will be the VAT rate charged for Azure purchases in the EU?

  • If the customer is located in France, UK or Germany and signed his VL contract with Azure locally i.e. not with Microsoft Ireland Operations, then local VAT depending on country where customer is located, will be applied.
  • If the customer is located in Ireland and does not hold a VAT exemption certificate, Irish VAT at the current rate of 23% will be applied to all invoices. VAT exempt Irish customers will be invoiced at 0% Irish VAT on receipt by Microsoft Ireland Operations Limited of a valid customer VAT exemption certificate.
  • If the customer is located outside Ireland, but within the EU and is VAT registered, 0% Irish VAT will be applied under the reverse charge procedure, but only on receipt of the customer’s valid, local VAT number during the purchase process.
  • If the customer is located outside Ireland but within the EU and is not VAT registered or is VAT registered but does not provide Microsoft Ireland Operations Limited with a valid VAT number during the purchase process, local VAT rate will be applied.
  • If the customer is located outside the EU (except Switzerland and Liechtenstein), 0% Irish VAT will be applied.
  • If the customer is located in Switzerland or Liechtenstein, Swiss VAT at the current rate of 8% will be applied.
  • If no VAT number is provided during the purchase process, VAT will be charged as set out above and will appear on each invoice as appropriate. To amend and get a VAT ID added, contact customer support
  • Note—Any Irish or Swiss VAT applied may be recoverable from the appropriate tax authority, subject to conditions. Please contact your tax adviser, if required.

Related questions and answers

  • If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you may cancel your existing plan and then purchase a higher-tier plan in the Azure portal.

    If you have an Enterprise Agreement, contact your Microsoft representative or partner.

  • You may purchase a support plan online through the Azure website or Azure portal. A support plan is also available with a Microsoft Customer Agreement. If you have an Enterprise Agreement and you would like to purchase a Professional Direct support plan, contact your Microsoft representative or partner.

  • If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, we will automatically renew it using the payment method on file.

    If you purchased your support plan through a Microsoft representative or partner, they will notify you when it is time to renew.

  • If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you can make changes in the Azure portal. To change your support plan, you must first cancel your existing plan and then purchase a new one. To cancel, select the support plan subscription you want to cancel, and then select Cancel subscription*.

    If you have questions about changing or cancelling your support plan, create a new support request. For Issue type*, select Subscription management*. Select the applicable support plan and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.

    If you purchased your support plan through a Microsoft representative or partner, contact them for assistance.

  • You will be billed monthly. See the Azure Cost Management and Billing documentation for more information.

  • The monthly support plan cost covers one billing account, regardless of how many subscriptions or users are on the account.

    All subscriptions under a billing account share the same support plan, and all users with admin/owner access to any of the subscriptions under the account with a support plan are entitled to support for those subscriptions. Go to the Azure portal to see the list of subscriptions in your account.