What support is included with an Azure Support plan?

We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

Related questions and answers

  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscriptions and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • If you have opened an Azure technical support case and need an RCA, you can request one for all Azure support plans, including Premier.

  • Customers can deploy pre-built Azure Hybrid Benefit Windows Server images directly from Azure Marketplace for Windows Server 2016, Windows Server 2012R2, Windows Server 2012 and Windows Server 2008SP1. Customers can also upload custom VMs and deploy them using Azure PowerShell or Resource Manager template. Customers migrating existing workloads can use Azure Site Recovery (which is free for the first 31 days). Please visit the site at https://docs.microsoft.com/en-in/azure/virtual-machines/virtual-machines-windows-hybrid-use-benefit-licensing for additional details.