What is the difference between “work account” and “Microsoft account”?
Work account is an account created by an organization’s administrator to enable a member of the organization access to all Microsoft cloud services such as Microsoft Azure, Microsoft Intune or Office 365. A work account can take the form of a user’s work email address, such as email@example.com, when an organization federates or synchronizes its Active Directory accounts with Azure Active Directory. To learn about the process of administering work accounts by the organization’s administrator please refer to What is the process to administer work accounts to eligible organizational members?. Microsoft account, created by user for personal use, is the new name for what used to be called “Windows Live ID”. The Microsoft account is the combination of an email address and a password that a user uses to sign in to all consumer-oriented Microsoft products and cloud services such as Outlook (Hotmail), Messenger, OneDrive, MSN, Windows Phone or Xbox LIVE. If a user uses an email address and password to sign in to these or other services, then the user already has a Microsoft account—but the user can also sign up for a new one at any time.
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We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.
Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.
Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you may cancel your existing plan and then purchase a higher-tier plan in the Azure portal.
If you have an Enterprise Agreement, contact your Microsoft representative or partner.
You may purchase a support plan online through the Azure website or Azure portal. A support plan is also available with a Microsoft Customer Agreement. If you have an Enterprise Agreement and you would like to purchase a Professional Direct support plan, contact your Microsoft representative or partner.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, we will automatically renew it using the payment method on file.
If you purchased your support plan through a Microsoft representative or partner, they will notify you when it is time to renew.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you can make changes in the Azure portal. To change your support plan, you must first cancel your existing plan and then purchase a new one. To cancel, select the support plan subscription you want to cancel, and then select Cancel subscription*.
If you have questions about changing or cancelling your support plan, create a new support request. For Issue type*, select Subscription management*. Select the applicable support plan and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.
If you purchased your support plan through a Microsoft representative or partner, contact them for assistance.