What happens after I use my USD100 credit or I am at the end of 12 months?
After you exhaust your available credit or reach the end of 12 months, your Azure subscription will be disabled. If you‘ve reached the end of your 12 months and are still a student, you‘ll be able to renew your Azure for Students offer. We will notify you shortly before your 12-month anniversary to let you know how to renew. If you are no longer a student, you may upgrade to a Pay-As-You-Go subscription by contacting Azure Support.
Related questions and answers
Yes. Azure Stack is an extension of Azure and the support for Azure Stack is included in the Standard, Professional Direct and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.
We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.
Azure Stack is covered by the Standard, Pro Direct and Premier support plans.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you may cancel your existing plan and then purchase a higher-tier plan in the Azure portal.
If you have an Enterprise Agreement, contact your Microsoft representative or partner.
You may purchase a support plan online through the Azure website or Azure portal. A support plan is also available with a Microsoft Customer Agreement. If you have an Enterprise Agreement and you would like to purchase a Professional Direct support plan, contact your Microsoft representative or partner.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, we will automatically renew it using the payment method on file.
If you purchased your support plan through a Microsoft representative or partner, they will notify you when it is time to renew.
If you purchased your support plan through the Azure website or Azure portal or if you have one under a Microsoft Customer Agreement, you can make changes in the Azure portal. To change your support plan, you must first cancel your existing plan and then purchase a new one. To cancel, select the support plan subscription you want to cancel, and then select Cancel subscription*.
If you have questions about changing or cancelling your support plan, create a new support request. For Issue type*, select Subscription management*. Select the applicable support plan and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.
If you purchased your support plan through a Microsoft representative or partner, contact them for assistance.