I am developing applications on-behalf of, or assisting my client who is running on Microsoft Azure. How do I get support?

You can get support from Azure in two ways:

  • Being the Account Administrator of your customer’s subscription, you can purchase an Azure Support plan for that account, as with any subscription you own under the same account are covered by the same support plan. You can also use your Partner benefits (for example, Signature Cloud Support or MPN Support) to submit a support request, without having to acquire a dedicated Azure Support plan.
  • Get support using your customer’s account. To do so, the Partner (you) must have administrator or owner privileges to the customer’s subscription. The customer’s subscription then needs to have a support plan covering it, or the Partner can use their Azure Support Benefits (for example, Signature Cloud Support or MPN Support) to submit a support request, without having to acquire a dedicated Azure Support plan.

Related questions and answers

  • Each subscription has a default limit on how many HDInsight data nodes can be created. If you need to create a larger HDInsight cluster or multiple HDInsight clusters that together exceed your current subscription maximum, you can request that your subscription's billing limits be increased. Please open a support ticket with Support Type = Billing. Depending on the maximum nodes per subscription that you request, you may be asked for additional information that will allow us to optimise your deployment(s).

  • A temporary disk is storage that is attached directly to the deployed VM. Data on a temporary disk is lost once the VM is shut down. If you need persistent storage, there are a number of types and sizes of persistent data disks available that are charged separately. Please see storage pricing for information. For persistent VM storage, we recommend that you use Managed Disks to take advantage of better management features, scalability, availability and security.

  • Yes, through licence mobility, if you have Software Assurance you can "bring-your-own-licence" for all Virtual Machines supported server products.

  • Active devices for a given mobile service are uniquely identified by their installation ID. For a physical device, the installation ID is typically persistent unless the app is uninstalled by the user. For device emulators, the emulator implementation controls whether the same or a new installation ID is reported each time the application is launched.

  • If you have opened an Azure technical support case and need an RCA, you can request one for all Azure support plans, including Premier.

  • No. There will be no charge for data transfer within a virtual network