How can an organization transfer ownership of the benefits and resources associated with an employee’s Microsoft Azure work account after the employee has left the organization?

When an employee leaves an organization and the associated account is removed from Azure Active Directory, the user’s work account is automatically disabled. If you would like to transfer the assets under this disabled MSDN Azure subscription to another Visual Studio subscriber within your organisation, then the organisation administrator can contact Microsoft Azure Customer Support to transfer ownership of the disabled account. Note: Disabling a user's work account does not cancel their Visual Studio subscription. To remove the MSDN subscription of an employee who leaves the organization, see Volume Licensing Administration Help.

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  • You get easy access to Azure Support by going online to the Azure portal and submitting a support request. Access to subscription management and billing support is included with your Microsoft Azure subscriptions and technical support is provided through one of the Azure Support Plans. For step-by-step guidance for the Azure portal, see How to create an Azure support request. Alternatively, you can create and manage your support tickets programmatically using the Azure Support ticket REST API.

  • Yes. Azure Stack Hub is an extension of Azure and the support for Azure Stack Hub is included in the Standard, Professional Direct and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • If you have opened an Azure technical support case and need an RCA, you can request one for all Azure support plans, including Premier.

  • Visit the Azure Marketplace web-based storefront and browse through the wide range of quality enterprise applications and solutions that are certified and optimised to run on Azure. Azure Marketplace can also be accessed through Azure Management Portal under ‘Create a Resource’. Click here to learn more.