Azure Support: Premier

The Premier offering is well suited to large or global enterprises with strategic and business-critical dependence on Microsoft products, including Azure.

Premier details

Range of support All Microsoft products
Unlimited 24/7 billing and subscription support 1
Unlimited 24/7 technical support 1
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with selected non-Microsoft technologies.
Escalation management
Advisory services Assistance based on best practices to resolve how-to scenarios regarding, for example:
  • Migration
  • Deployment
  • Development
  • Optimisation
  • Design and implementation
  • Performance tuning
Service account management
  • Monthly service review
  • Service delivery planning
  • Remediation planning
  • Reporting and trending advice
  • Operational guidance
  • Onboarding
Proactive services
  • Risk assessments
  • Operations assessments
  • Microsoft product support workshops timed with key release cycles
  • Guidance to help maximise current Microsoft platform and support business initiatives
  • Monitor severity “A” support requests
Cloud service dependency mapping (See FAQ)
Architecture/code review
On-site support
Incident submission
  • Submitted by assigned Technical Account Manager (TAM)
  • Online
  • Dedicated phone line
Initial response time < 15 minutes 2
Maximum severity 3 “A” (critical business impact)

1 24/7 in English for Sev. A and B and in Japanese for Severity A. For other languages and severities, support provided during local business hours.

2 15-minute initial response time is specific to “Azure Rapid Response”. Initial response time for other Premier packages is <1 hour.

3 The maximum severity (business impact) for Premier is “A” regardless of language. Severity: A (highest level of impact), B, C. See Support Response for more information.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g. billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans

PRODIRECT

The Azure ProDirect offering is most appropriate for mid-sized or large companies with substantial business-critical utilisation of Microsoft Azure.

Learn more

STANDARD

The Azure Standard offering is a good choice for small or mid-sized companies with minimal business-critical dependence on Microsoft Azure.

Learn more

DEVELOPER

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

Learn more