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Modern customer support portal powered by an agile business process

This line-of-business application solution provides a mechanism for monitoring and responding to customer feedback. Easily connect multiple business systems to enable nimbler customer support.

Agile 비즈니스 프로세스의 지원을 받는 최신 고객 지원 포털이 솔루션은 고객 피드백을 모니터링하고 응답하기 위한 비즈니스 프로세스를 보여줍니다. 이 아키텍처는 더욱 신속한 고객 지원이 가능하도록 여러 비즈니스 시스템을 쉽게 연결하는 방법을 보여줍니다.12345

Customer submits feedback posted to a web endpoint.

The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.

The customer feedback creates a new case in Dynamics CRM or other CRM.

The solution sends a text message to the customer, thanking them for their feedback.

If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

  1. 1 Customer submits feedback posted to a web endpoint.
  2. 2 The feedback is posted to Microsoft Cognitive Services Text Analytics API to extract sentiment and keywords.
  3. 3 The customer feedback creates a new case in Dynamics CRM or other CRM.
  1. 4 The solution sends a text message to the customer, thanking them for their feedback.
  2. 5 If the feedback sentiment scores lower than 0.3, the app posts this information to a customer service channel to respond.

Implementation guidance

The links to the right give you detailed technical guidance on navigating a particular area of the architecture.

Product information

The links to the right provide documentation on deploying and managing the Azure products listed in the solution architecture above.

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