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Information Chatbot

This Informational Bot can answer questions defined in a knowledge set or FAQ using Cognitive Services QnA Maker and answer more open-ended questions using Azure Search.

Azure Active Directory Azure Bot Service LanguageUnderstanding Customer mobile Consume, PC, MobileCloud 1 5 Azure App Service Azure App Insights 2 Structured Azure Search 7 6 3 4 QnA Maker Application bot

Employee starts the Application Bot

Azure Active Directory validates the employee’s identity

The employee can ask the bot what type of queries are supported

Cognitive Services returns an FAQ built with the QnA Maker

The employee defines a valid query

The Bot submits the query to Azure Search, which returns information about the application data

Application insights gathers runtime telemetry to help development with Bot performance and usage

  1. 1 Employee starts the Application Bot
  2. 2 Azure Active Directory validates the employee’s identity
  3. 3 The employee can ask the bot what type of queries are supported
  4. 4 Cognitive Services returns an FAQ built with the QnA Maker
  1. 5 The employee defines a valid query
  2. 6 The Bot submits the query to Azure Search, which returns information about the application data
  3. 7 Application insights gathers runtime telemetry to help development with Bot performance and usage

Related solution architectures

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Commerce Chatbot

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

Azure Active Directory Azure Bot Service QnA Maker LanguageUnderstanding Customer mobile Consume, PC, MobileCloud 1 5 Graph Office 365 Dynamics CRM Speech API Azure App Service Azure App Insights 2 3 6 4

Enterprise Productivity Chatbot

Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.

Customer mobile Consume, PC, MobileCloud 1 4 IoT devices Third party 3 5 2 Azure Bot Service Azure App Service Azure App Insights LanguageUnderstanding

IoT devices

Create seamless conversational interfaces with all of your Internet-accessible devices – from your connected television or fridge to devices in a connected power plant. LUIS is able to integrate up to 500 intents to translate commands into smart actions.