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Enterprise Productivity Chatbot

Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.

Enterprise Productivity ChatbotAzure Bot Service can be easily combined with Language Understanding to build powerful enterprise productivity bots, allowing organizations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM and much more.AzureActive DirectoryAzureBot ServiceQnA MakerLanguageUnderstandingCustomer mobileConsume, PC, MobileCloud15GraphOffice 365Dynamics CRMSpeech APIAzureApp ServiceAzureApp Insights2364

Employee access Enterprise Productivity Bot

Azure Active Directory validates the employee’s identity

The Bot is able to query the employee’s Office 365 calendar via the Azure Graph

Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM

Information is returned to the employee who can filter down the data without leaving the Bot

Application insights gathers runtime telemetry to help the development with Bot performance and usage

  1. 1 Employee access Enterprise Productivity Bot
  2. 2 Azure Active Directory validates the employee’s identity
  3. 3 The Bot is able to query the employee’s Office 365 calendar via the Azure Graph
  1. 4 Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM
  2. 5 Information is returned to the employee who can filter down the data without leaving the Bot
  3. 6 Application insights gathers runtime telemetry to help the development with Bot performance and usage

Related solution architectures

商務聊天機器人結合 Azure Bot Service 和 Language Understanding 服務,開發人員可建立各式案例的對話介面,例如銀行業、旅遊服務與娛樂服務。例如,飯店禮賓部可使用機器人透過 Azure Active Directory 驗證客戶,增強傳統電子郵件和通話互動,以及利用認知服務透過文字和語音,更完善地依情境處理客戶要求。您可新增語音辨識服務來支援語音命令。1237456

Commerce Chatbot

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

IoT 裝置與您所有可存取網際網路的裝置 (從連線的電視或冰箱到連線發電廠中的裝置) 建立起順暢的對話介面。LUIS 最多可整合 500 種意圖,將命令翻譯成智慧動作。Customer mobileConsume, PC, MobileCloud14IoT devicesThird party352AzureBot ServiceAzureApp ServiceAzureApp InsightsLanguageUnderstanding

IoT devices

Create seamless conversational interfaces with all of your Internet-accessible devices – from your connected television or fridge to devices in a connected power plant. LUIS is able to integrate up to 500 intents to translate commands into smart actions.