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Enterprise Productivity Chatbot

Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.

Azure Active Directory Azure Bot Service QnA Maker LanguageUnderstanding Customer mobile Consume, PC, MobileCloud 1 5 Graph Office 365 Dynamics CRM Speech API Azure App Service Azure App Insights 2 3 6 4

Employee access Enterprise Productivity Bot

Azure Active Directory validates the employee’s identity

The Bot is able to query the employee’s Office 365 calendar via the Azure Graph

Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM

Information is returned to the employee who can filter down the data without leaving the Bot

Application insights gathers runtime telemetry to help the development with Bot performance and usage

  1. 1 Employee access Enterprise Productivity Bot
  2. 2 Azure Active Directory validates the employee’s identity
  3. 3 The Bot is able to query the employee’s Office 365 calendar via the Azure Graph
  1. 4 Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM
  2. 5 Information is returned to the employee who can filter down the data without leaving the Bot
  3. 6 Application insights gathers runtime telemetry to help the development with Bot performance and usage

Related solution architectures

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Commerce Chatbot

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

Customer mobile Consume, PC, MobileCloud 1 4 IoT devices Third party 3 5 2 Azure Bot Service Azure App Service Azure App Insights LanguageUnderstanding

IoT devices

Create seamless conversational interfaces with all of your Internet-accessible devices – from your connected television or fridge to devices in a connected power plant. LUIS is able to integrate up to 500 intents to translate commands into smart actions.