Commerce Chatbot

Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.

Azure Bot Service LanguageUnderstanding Customer mobile Consume, PC, MobileCloud 1 5 Azure Active Directory Azure App Service Azure App Insights Structured 4 7 3 2 Commerce bot

Customer uses your mobile app

Using Azure AD B2C, the user authenticates

Using the custom Application Bot, user requests information

Cognitive Services helps process the natural language request

Response is reviewed by customer who can refine the question using natural conversation

Once the user is happy with the results, the Application Bot updates the customer’s booking

Application insights gathers runtime telemetry to help development with Bot performance and usage

  1. 1 Customer uses your mobile app
  2. 2 Using Azure AD B2C, the user authenticates
  3. 3 Using the custom Application Bot, user requests information
  4. 4 Cognitive Services helps process the natural language request
  1. 5 Response is reviewed by customer who can refine the question using natural conversation
  2. 6 Once the user is happy with the results, the Application Bot updates the customer’s booking
  3. 7 Application insights gathers runtime telemetry to help development with Bot performance and usage

Related solution architectures

Azure Active Directory Azure Bot Service QnA Maker LanguageUnderstanding Customer mobile Consume, PC, MobileCloud 1 5 Graph Office 365 Dynamics CRM Speech API Azure App Service Azure App Insights 2 3 6 4

Enterprise Productivity Chatbot

Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.

Customer mobile Consume, PC, MobileCloud 1 4 IoT devices Third party 3 5 2 Azure Bot Service Azure App Service Azure App Insights LanguageUnderstanding

IoT devices

Create seamless conversational interfaces with all of your Internet-accessible devices – from your connected television or fridge to devices in a connected power plant. LUIS is able to integrate up to 500 intents to translate commands into smart actions.