The hybrid cloud environment disrupts IT with undefined roles, responsibilities, and activities. IT teams are challenged to adopt and realize rapid value from the cloud. Organizations must move to modern service management practices, including Agile and DevOps, and accelerate digital transformation. Microsoft Modern Service Management takes a value-based approach to service management that helps organizations maximize their Microsoft Cloud investment. See how Microsoft Modern Service Management can help you modernize your IT practices.
Microsoft Modern Service Management is not a new framework, a set of books, or intellectual property. It's an evolved perspective that can be stated as: "A lens, intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from earlier, traditional IT models, toward easier, more efficient, cost effective, and agile service structures." Find more resources