Knowledge Mining: The Next Wave of Artificial Ingelligence-Led Transformation

Published: 20/11/2019

This report from Harvard Business Review Analytic Services explores the opportunity organizations have to effectively, efficiently, and contextually understand all their content with knowledge mining, enabling them to engage better with customers, transform products and services, optimize operations, and empower employees to do more valuable and impactful work. 

An online survey was conducted from the HBR audience of readers (magazine/ enewsletter readers, customers, HBR.org users) including senior and executive management across a range of industries including manufacturing, financial services, healthcare, and government, in addition to in-depth interviews with leaders in the space.