What is Initial Response Time and how quickly can I expect to hear back from someone after submitting my support request?

Initial Response Time is the period from when you submit your support request to when a Microsoft Support Engineer contacts you and starts working on your support request. The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity).

Related questions and answers

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  • Your Azure for Students subscription will provide you with access to certain software developer tools available to download for free. You must have a current, active Azure for Students subscription to access the software developer tools. Once you have signed up with Azure for Students, you can download this software through the Education Hub.

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