What are the Azure SLA Credits?

Azure SLA Credits are calculated on a per subscription basis as a percentage of the bill for that service in the billing month that the SLA was missed. The service credits are applied to the subsequent month’s bill. Generally, we provide 10% credit if we fall below the first threshold (99.95% or 99.9%, depending on the service) and 25% if we fall beneath the subsequent threshold (99%). Please refer to our SLA page for full details.

Related questions and answers

  • No. Microsoft doesn’t automatically enrol you if you have academic volume subscriptions. The academic volume licence subscriptions include Enrolment for Education Solutions (EES), Open Value Subscription Agreement for Education Solutions (OVS-ES), Campus Agreement and School Agreement. You must enrol on Azure Dev Tools for Teaching by using the appropriate promotional codes from the subscription welcome email that you receive for your academic volume licence. You must also renew your subscription when it expires because it doesn’t renew automatically. If you are unable to locate your promotional code, please contact us.

  • The Education Hub Store is available in the following languages: Arabic, Chinese Simplified, Chinese Traditional, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish and Turkish.

  • No. Students don’t need an Office 365 account, but if they have access to your Active Directory account, they use the same credentials to sign in to the software. If students don’t use Active Directory, they must create a Microsoft Account (if they don’t already have one) using the same email address that you provide them with.

  • The Microsoft Privacy Statement describes the personal data that Microsoft collects, how it processes that data and why it shares that data. This privacy statement covers a range of Microsoft products including its apps, devices, servers, services, software and websites. It also provides product-specific information and details its policy for using cookies.

  • As an Azure Dev Tools for Teaching subscriber, your school or institution gets access to our Education Hub Store. Your students access their cloud services in the Education Hub Store, which is in the Azure portal. Students sign in to the Azure portal with their school (or Azure Dev Tools for Teaching) credentials, open the Education Hub Store and access the available software downloads.

  • Azure Dev Tools for Teaching (previously known as Microsoft Imagine Standard and Premium) is a subscription-based offering for accredited schools and departments providing access to tools commonly used in science, technology, engineering and maths (STEM) programmes. It provides professional developer and designer tools, software and services from Microsoft for your faculty and students. It includes our latest technologies and cloud services to inspire and excite students. And, it provides educators with a diverse set of resources to ensure that their classrooms challenge, engage and motivate students in new ways. This programme has the following goals:

    • Provide access to our software and platforms: Educators and students get access to our products and technologies, giving them choices for current and future educational opportunities.
    • Deliver outstanding value: These subscription-based memberships provide convenient per-user licence management, removing the complexity of licences across multiple environments. Software that is acquired through your Azure Dev Tools for Teaching subscription is only for instructional and research purposes; you can’t use it to run the infrastructure of a department.