What are the Azure SLA Credits?

Azure SLA Credits are calculated on a per subscription basis as a percentage of the bill for that service in the billing month that the SLA was missed. The service credits are applied to the subsequent month’s bill. Generally, we provide 10% credit if we fall below the first threshold (99.95% or 99.9%, depending on the service) and 25% if we fall beneath the subsequent threshold (99%). Please refer to our SLA page for full details.

Related questions and answers

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24/7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack is covered by the Standard, Pro Direct and Premier support plans.

  • Your Microsoft Azure subscription includes access to subscription management support (e.g. billing, quota adjustment, account transfer) at no additional cost. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues.

  • Azure for Students Starter is only available to students who meet the following requirements. You must confirm that you are aged 13 or older if you reside in the United States, or aged 16 or older if you reside in a country other than the United States. You must verify your academic status through your organisation’s email address (or Shibboleth if supported by your organisation). This offer is not available for use in a massive open online course (MOOC) or in other professional trainings from for-profit organisations.

    This offer is limited to one Azure for Students Starter subscription per eligible customer, is non-transferable and can’t be combined with any other offer unless otherwise permitted by Microsoft. Microsoft may terminate this offer at our sole discretion. Other restrictions may apply.

  • Subscriptions are the entity that provide access to the Azure products as part of the Azure for Students Starter offer.

  • No. Signing up is free and doesn’t require a credit card.

  • Botskills command line tool allows you to automate the connection between the Virtual Assistant and your skills, which includes the process of updating your dispatch models and create authentication connections where needed.

    Learn more: https://microsoft.github.io/botframework-solutions/reference/skills/botskills/