What are my options to receive technical support if I don’t have a support plan?

Get answers to your technical questions in Microsoft Q&A, a community support channel where you can learn, connect and exchange ideas with community experts, Microsoft engineers and other customers. In addition, the robust search tool within Microsoft Q&A ingests answers from a variety of sources, making it a valuable self-help resource to meet your learning needs.

  • Technical support benefits may be available even if you don’t have a support plan. If you are a member of certain programmes such as MPN, MSDN or BizSpark, you may be eligible for limited Azure Support benefits from those Programmes. Please refer to your service terms and conditions to understand your support options and benefits.
  • Your Azure subscription includes access to subscription management support, e.g. billing, quota adjustment, account transfer, at no additional cost. You can get started with your request in the Azure portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Microsoft Q&A to help you troubleshoot issues.

Related questions and answers

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24/7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Azure support plans are customer support plans. Benefits in these plans are not transferrable to your customers.

  • Currently, the virtual machines offered under the three promos will be available for on-demand deployment until 31 October 2020. The promo virtual machines deployed before that will continue to run. However, these virtual machines will not be available for new deployments after the promo end date.

  • There are several flexible purchasing options for Azure. The fastest and easiest way to pay for Azure is to purchase directly from Microsoft. Learn more about other purchasing options here.

  • Learn how to use password management.