What is your roadmap for channel support?

Currently, Azure Bot Service offers 13 channels including a mix of Microsoft and public chat channels. The Bot Service team is always evaluating new channels.

Azure Bot Service

Related questions and answers

  • Any industry, business, or organization can benefit from the enhanced customer experience of a branded virtual assistant. Demand is notably large in the automotive, enterprise, and hospitality sectors.

  • The Bot Framework SDK provides an open architecture. You can build, connect, deploy, and manage intelligent bots to naturally interact with your users on a website, app, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and elsewhere.

  • Azure Bot Service complies with ISO/IEC 27001:2013, ISO/IEC 27018:2014, Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act Business Associate Agreement (HIPAA BAA), Health Information Trust Alliance Common Security Framework (HITRUST), and SOC 1, SOC 2, and SOC 3.

  • As conversation flows become more complex, they become more difficult to maintain using UI-based conversation designers. This is due to the large number of conversation permutations. The Bot Service team is working to provide an offering similar to Microsoft Health Bot.

  • The Azure free account requires a credit card and phone number only to verify that those signing up are real people and not bots or anonymous troublemakers. For many build-your-own-bot scenarios where you’re using your own hosting, there’s no charge to use the Bot Service even in Azure. Otherwise, for premium channels hosted on Azure, you’re charged only for the resources that your bot uses.

  • If you encounter an error while migrating your bot, the Bot Service team can help. Submit an issue on GitHub or contact Azure support via the Azure portal.