I’ve purchased support through my Enterprise Agreement (EA), but access to technical support has not been enabled yet. How do I receive technical support during this interim period?

If you have already placed an order for a support plan via EA and the order is pending, you can be temporarily enabled to receive technical support. To do so, please submit a “Subscription Management” support request via the Microsoft Azure Portal and indicate the plan that you’ve ordered (Standard or Professional Direct) and provide a description of the issue. A support engineer will then contact you.

Related questions and answers

  • You can raise questions on our Azure Forums. The forums are an online resource where you can connect with other Azure customers and experts to ask questions, share experiences or find solutions. There are two forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property; Stack Overflow is not associated or affiliated with Microsoft.

    • Technical support benefits may be available even if you don’t have a support plan. If you are a member of certain programmes such as MPN, MSDN or BizSpark, you may be eligible for limited Azure Support benefits from those Programmes. Please refer to your service terms and conditions to understand your support options and benefits.
    • Your Azure subscription includes access to subscription management support (e.g. billing, quota adjustment, account transfer) at no additional cost. You can get started with your request in the Azure portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues.
  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24/7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Azure support plans are customer support plans. Benefits in these plans are not transferrable to your customers.

  • Currently, the virtual machines offered under the three promos will be available for on-demand deployment until 31 October 2020. The promo virtual machines deployed before that will continue to run. However, these virtual machines will not be available for new deployments after the promo end date.

  • A brokered connection is defined as one of the following:

    1. An AMQP connection from a client into a Service Bus topic, subscription, queue or event hub.
    2. An HTTP call to receive a message from a Service Bus topic or queue that has a receive timeout value greater than zero. Microsoft charges for the peak number of concurrent brokered connections that exceed the included quantity (1,000 in the standard and premium tiers). Peaks are measured on an hourly basis, prorated by dividing by 730 hours in a month and added up over the monthly billing period. The included quantity (1,000 brokered connections per month) is applied at the end of the billing period against the sum of the prorated hourly peaks. Examples:
    3. 5,000 clients each connect via a single AMQP connection and receive commands from a Service Bus topic and send events to queues. If all clients connect for 12 hours every day, you will see the following connection charges (in addition to any other Service Bus charges): 5,000 connections * 12 hours * 30.5 days/730 = 2,500 brokered connections. After the monthly allowance of 1,000 brokered connections, you would be charged for 1,500 brokered connections.
    4. 5,000 clients receive messages from a Service Bus queue via HTTP, specifying a non-zero timeout. If all devices connect for 12 hours every day, you will see the following connection charges (in addition to any other Service Bus charges): 5,000 HTTP receive connections * 12 hours per day * 30.5 days/730 hours = 2,500 brokered connections.
  • QnA Maker helps you create a bot that conversationally answers questions covered in your documentation, such as an FAQ page. Learn more about how QnA Maker works