I’ve purchased support through my Enterprise Agreement (EA), but access to technical support has not been enabled yet. How do I receive technical support during this interim period?

If you have already placed an order for a support plan via EA and the order is pending, you can be temporarily enabled to receive technical support. To do so, please submit a “Subscription Management” support request via the Microsoft Azure Portal and indicate the plan that you’ve ordered (Standard or Professional Direct) and provide a description of the issue. A support engineer will then contact you.

Related questions and answers

  • Your Azure for Students subscription will provide you with access to certain software developer tools available to download for free. You must have a current, active Azure for Students subscription to access the software developer tools. Once you have signed up with Azure for Students, you can download this software through the Education Hub.

  • No, you can’t apply your credit to Azure Marketplace offers. However, many Azure Marketplace partners offer free trials and/or free tier plans for their solutions.

  • No. Signing up is free and does not require a credit card.

  • Azure for Students gets you started with USD 100 in Azure credits to be used within the first 12 months plus select free services (subject to change) without requiring a credit card at sign-up.

  • As long as you use the service quantities included for free during the term, you won’t have to pay anything. Use your Azure for Students credits to pay for services you use over the free quantity included. To continue using Azure after you have exhausted your available credits, you may upgrade to a Pay-as-you-go subscription by contacting Azure Support. After you have upgraded, you will only pay for services you use over the free included quantity.

  • Microsoft Learn is a free, online learning platform that allows you to learn Azure technologies at your own pace. Learning Paths combine modules that allow you to start with the basics, then move to advanced methods that address real-world challenges.