How do I submit an Azure support request using my Premier contract?

You need to make sure that your Premier contract appears in the “Support Plan” drop-down when creating a support case. This is possible through the following options: **Microsoft pre-matching: ** In most cases, your Microsoft Premier team will have already matched your Azure subscriptions to your Premier contract, and you will see it appear in the Azure Portal when creating a support case. Matching accounts: If you log in to the Azure Portal with the same Microsoft account username/email address (e.g. outlook.com, live.com, Hotmail.com) used to access the Microsoft Premier Online portal (premier.microsoft.com), your Premier contract will automatically appear in the Azure Portal. Manual input: You can link your Premier contract to your Azure account by entering your Premier Access ID and Contract ID information in the Azure Portal by selecting “Help + Support” in the Azure Portal and selecting “Link support contract” from the menu on the left-hand side. This is a one-time process and your Premier contract information will be saved with your Azure account, being accessible from all subscriptions where you have Owner/Administrator privileges. Contact your Technical Account Manager (TAM) if you don’t have your access ID and contract ID information. Although Premier customers can continue to use the Microsoft Premier Online portal or phone channels to submit a support request, using the Azure Portal has a number of significant advantages, including:

  • Automatically capturing necessary data (account, subscription ID etc.) and running diagnostics
  • Faster resolution, thanks to the automatically captured data
  • Ability to create severity A/1 cases online
  • Providing you with in-context help regarding the issue you’re facing

Related questions and answers

  • Azure Marketplace is designed for IT professionals and cloud developers who are interested in commercial and IT software in infrastructure, developer tools, virtual machine images and APIs.

  • Publishers based in the following countries can currently sell in the Azure Marketplace: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo (DRC), Costa Rica, Côte D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Fiji Islands, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Nepal, Netherlands, The, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia and Zimbabwe.

  • Azure Marketplace publishers must offer software that is targeted to IT Pros or Cloud Developers and can be used to build an application on Azure. Publishers must provide a customer Service Level Agreement and privacy policy, as well as phone and online support. Various workloads have additional requirements. Please review the Azure Marketplace Participation Policies and Publisher Guide for further guidance.

  • Azure Marketplace is a launchpad for joint Go-to-market activities with Microsoft and the doorway to a Co-sell Ready partnership opportunity. All new listings in Azure Marketplace are automatically offered a set of no cost Go-to-market benefits to help drive awareness of your offer to our customer ecosystem. The GTM benefits deliver a variety of co-marketing and co-sell activities designed to leverage our brand, channels and ecosystem to help partners drive awareness for their solution and generate sales. No action is required by partner. As soon as an offer is published, our GTM team will contact the partner to begin delivery. For more information on our GTM benefits and ways to grow your business in marketplace, please visit here.