Do Azure Support Plans cover Preview (beta) services or features?

Support for Preview services and features is provided only for “Public Preview” programmes (see FAQs above). Other non-Public Preview and/or Beta services may be supported through our forums or other channels. Azure Support plans do not cover non-Public Preview services. Generally, Azure paid support plans provide technical support for services and features in Public Preview. Some exceptions to the Public Preview support coverage apply, and services/features not covered by your support plan can be found here. Private or Limited previews are not included in the scope of the Azure Support plans and may or may not be supported through the Azure Forums. Technical support for a Public Preview service or feature is limited to break-fix scenarios and is only available in English with 24/7 support available for Severities A and B (according to your support plan).

Related questions and answers

  • You can raise questions on our Azure Forums. The forums are an online resource where you can connect with other Azure customers and experts to ask questions, share experiences or find solutions. There are two forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property; Stack Overflow is not associated or affiliated with Microsoft.

    • Technical support benefits may be available even if you don’t have a support plan. If you are a member of certain programmes such as MPN, MSDN or BizSpark, you may be eligible for limited Azure Support benefits from those Programmes. Please refer to your service terms and conditions to understand your support options and benefits.
    • Your Azure subscription includes access to subscription management support (e.g. billing, quota adjustment, account transfer) at no additional cost. You can get started with your request in the Azure portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues.
  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24/7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack Hub is covered by the Standard, Pro Direct and Premier support plans.

  • Azure support plans are customer support plans. Benefits in these plans are not transferrable to your customers.

  • Currently, the virtual machines offered under the three promos will be available for on-demand deployment until 31 October 2020. The promo virtual machines deployed before that will continue to run. However, these virtual machines will not be available for new deployments after the promo end date.

  • Each subscription has a default limit on how many HDInsight data nodes can be created. If you need to create a larger HDInsight cluster or multiple HDInsight clusters that together exceed your current subscription maximum, you can request for your subscription’s billing limits to be increased. Please open a support ticket with Support Type = Billing. Depending on the maximum nodes per subscription that you request, you may be asked for additional information that will allow us to optimise your deployment(s).

  • A temporary disk is storage that’s attached directly to the deployed VM. Data on a temporary disk is lost once the VM is shut down. If you need persistent storage, there are a number of types and sizes of persistent data disks available, which are charged for separately. Please see storage pricing for information. For persistent VM storage, we recommend that you use Managed Disks to take advantage of better management features, scalability, availability and security.